Known issues in MYOB Practice tax - NZ

https://help.myob.com/wiki/x/Ewe0Aw

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New Zealand only

Key points

This page shows issues that are frequently reported or high impact for MYOB Practice tax (NZ).
We update this page as issues are found. If you can't find your issue, contact us to report it.
To see what we've released, visit our what's new page.
To check for MYOB services outages and to see if Inland Revenue (IR) outages are affecting us, see our status hub.

Status key:

Outstanding – we're investigating the issue.
Expected behaviour – Practice tax is working as intended.

Page last updated: 08 November 2023

Related topics

IR updates

Fixing errors in tax returns - NZ

FAQs: MYOB Practice tax - NZ

Resolved issues in MYOB Practice tax - NZ

MYOB Practice home

IR issues affecting MYOB Practice tax

If your rejection error is not listed below, see our errors and warnings page.

Date

Issue

Status

Description

Alternate workflow

Support ref.

15 July 2021

Account name missing for client's bank account

Expected behaviour

When your client has a refund, and you've refreshed their bank account into their tax return, your client's account name might be missing from the tax return.

This happens when there's no account name stored within myIR. Previously, IR didn't require you to enter an account name.

The bank account name doesn't need to be added if you are happy to just have the client's bank account number.

If you want the account name to show:

In myIR, delete the bank account and re-add the bank account with the account name
In the tax return, Refresh bank details from myIR.

00721529

Tax returns

Area	Issue	Status	Description	Alternate workflow	Support ref.
Tax return	Unable to create current year return after changing balance month	Outstanding	After changing balance month, the latest tax return year isn't available in the Add new window when the transitional financial year is less than 12 months. This issue only occurs if there's a prior year return for the previous balance month. For example, a 2022 period return isn't available after changing balance month from June to March when a 2021 return exists for the same client. JULY 2021	In myIR, prepare and file the return.	00726134
Compliance	Filing statistics not available	Outstanding	MYOB Practice Tax doesn't yet have the filing statistics functionality. APRIL 2021	In myIR, check the EOT statistics dashboard and filing statistics. Learn more about the unfiled returns report on the IR website.	00630784

Data reconciliation

Area	Issue	Status	Description	Alternate workflow	Support ref.
Reconciliation	Nil assessments aren't being automatically reconciled	Outstanding	When you've got nil assessments, you'll still receive assessments in Unreconciled transactions. MAY 2021	You can manually reconcile the nil assessments.	00668253

Tax notices

Area	Issue	Status	Description	Alternate workflow	Support ref.
Quick tax calculator	Quick tax calculator not available	Outstanding	You might still be using the quick tax calculator in desktop AE/AO tax as MYOB Practice Tax doesn't yet have a quick tax calculator. If you use AE/AO's quick tax calculator for 2022 and future years, the result might be incorrect, as the calculator hasn't been updated with the recent compliance changes. The calculator won't use the new top individual rate of 39% when income is over $180,000. JULY 2021	For individuals with income over $180,000, you can use the MYOB tax calculator.	00722890

Looking for resolved issues? Find them on our resolved issues page

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