You can view the details of payroll reports you've sent to the ATO. Most rejected reports will have some information you can use to troubleshoot the issue. If you get a rejection, don't worry! Soon you'll be able to resend rejected reports. In the meantime, keep processing payroll like normal. Remember, you don't need to officially start reporting until July 1. UI Expand |
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title | To view errors |
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| - Go to the Payroll command centre and click Payroll Reporting.
- Click Payroll Reporting Centre.
- Click the ellipses button and choose View report detail.
- Fix the information listed in the error, or use the ATO error codes following to troubleshoot the error.
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ATO errors
Error code | Problem | Resolution |
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CMN.ATO.GEN.200001 | Access Manager does not recognise the ABN associated with the AUSkey. | Check that you are authorised to use the selected AUSkey. Contact your AUSkey Administrator or phone the AUSkey help desk on 1300 287 539.This error could be a result of a wrong ABN entered. | Get in touch with our support team on 1300 555 123. | CMN.ATO.AUTH.007 | You usually get this error when the ATO and MYOB data don’t match. | Single Touch Payroll error CMN.ATO.AUTH.007 | SBR.GEN.AUTH.006 | You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting. | Single Touch Payroll error SBR.GEN.AUTH.006 |
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