To avoid issues while upgrading, make sure you've read the tips on our Things you should know before upgrading page.

Upgrade your company file

1. Open AccountRight.
2. In the Welcome window that appears, click Upgrade a company file. The Upgrade Assistant opens.

3. Select the Don't want to work online just yet? link and then select the I want to upgrade my file without putting it online option.
   
   

4. Click Continue. The Company File step of the assistant appears.

5. Click Browse to locate and select the file you want to upgrade, then click Open.

   UI Text Box
   type note
   Are you upgrading a backed up company file (.zip)? If you want to upgrade a backup from an earlier version of AccountRight, you first need to unzip. Do this by double-clicking the ZIP file to view its contents then extracting (or copy/pasting) the backed up company file to your Desktop.

   

6. If a password has been specified in the file you're upgrading, type the password in the Password field.

7. If you want, change the name of the file in the Name field.

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   Special characters in existing company file names If your existing file contains characters that aren't allowed in the new file format, such as an ampersand (&), an asterisk (*) or a period (.), these characters will be replaced by an underscore (_) when you upgrade the file.

8. The file will be saved in the AccountRight library that’s on your computer. The default location for the library is My Documents\MYOB\My AccountRight Files (you can change the library location later).
   To save the company file on a network computer that has AccountRight Server Edition installed, click Browse and select the Network Libraries option to set up the network library. 

9. Click Upgrade to start the upgrade process. This can take a few minutes.
10. When the upgrade's complete, click Open Upgraded File. The Sign-on window appears.
11. Click OK to open the company file. The Confirmation Assistant appears. About activation and confirmation.
12. Click I use this company file to record or edit my business transactions.
13. Choose how you want to confirm and follow the relevant onscreen instructions. Note that we recommend confirming online as the quickest, easiest way.

Depending on which features you use in your software, you may need to complete additional upgrade tasks. For detailed information, see Additional upgrade tasks.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

Why am I getting the message, "The company file cannot be upgraded"?

If you see the message "The company file cannot be upgraded", try the following:

• Make sure you're trying to upgrade the company file in the latest AccountRight version. Each AccountRight update provides performance enhancements, and can help make upgrading a smoother process.
• Make sure the company file contains no unprocessed electronic payments, bank deposits, or pay liability transactions. For help with processing or clearing these transactions in your previous software version, see the support note Processing transactions before upgrading to the new AccountRight.