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Known issue 8/7/2020

We're currently experiencing an issue affecting access to online company files and other online services. Our experts are working on this as a priority as we realise how important it is to fix as soon as possible.

Messages which refer to "not responding", "stopped working" or "timeout" sometimes mean AccountRight is still working in the background (like recording a big transaction), but Windows thinks AccountRight has stopped working. These messages often go away if AccountRight is left to do its thing.

If the message persists or remains for an extended period, here's a few things you can try:

  • Restart AccountRight. You might find that whatever AccountRight was working on actually finished. Maybe that transaction did record or that email was sent.
  • Temporarily disable your antivius program. These programs can sometimes interfere with AccountRight and produce "not responding" messages. If disabling the antivirus program stops the "not responding" message, add an antivirus exclsuion for AccountRight. See Speed and performance tips for details.
  • Open your company file on a different computer. If the "not responding" message doesn't occur on the other computer, it means there's something on your first computer which is causing the issue. You might need an IT person to help investigate further.

 

Still having trouble?

We're here to help. Start a Live Chat session with one of our team, or give us a call on 1300 555 123 (Australia) or 0508 328 283 (New Zealand).

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Error: Something's gone wrong and AccountRight needs to close

Speed and performance tips

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