| easily upgrade your company file to be used with a higher product, without performing a separate product installation (charges apply)explore the higher product before you purchase it Your software is now able to open company files for any product in the AccountRight rangeIf you've upgraded from a lower AccountRight product to a higher AccountRight product, some command centres might not show. For example, you can open a sample company file of AccountRight Plus, even if you only have a licence for AccountRight Standard. The advantage of this is that you can: if you've upgraded to AccountRight Plus or Premier (Australia only) and you’ve never used payroll features before, the Payroll command centre won’t appear. Similarly, if you've upgraded from AccountRight Basics to AccountRight Standard, the Purchases and Inventory command centres won't appear. But don't panic, if your AccountRight subscription entitles you to use a higher AccountRight product, it's easy to change—see the steps below. If you want to change your AccountRight subscription, contact us and we'll make it happen. | UI Text Box |
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| Try before you buy AccountRight lets you try any product in the AccountRight range by using the sample company file (Clearwater). This means if you're entitled to use AccountRight Basics or Standard, you can take a look at the features and functions in a higher product, like AccountRight Plus or Premier. |
To change your AccountRight productAlthough you can explore any product level with your software, you can only upgrade files to a higher product level (for example, from AccountRight Basics to AccountRight Standard, AccountRight Plus, or AccountRight Standard to AccountRight Premier). If you need to change to a lower product, contact us and we'll be happy to help. To explore a different productIf you want, you can explore the features of another product using the library of sample company files. - Start your AccountRight software and, in the welcome window that appears, click Explore a sample company. In the Library Browser window, open the Samples folder to display a list of sample company files for different AccountRight products. Choose the file that matches the product you want and click Open.
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| Downgrading not available Once an AccountRight v19 company file has been upgraded to the new AccountRight, it can't be downgraded. Pre-upgraded company files can still be opened in AccountRight v19. |
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| title | To change your AccountRight product |
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| - Open your company file.
Go to the Help menu and choose Change Product. If this option isn't available, see the FAQs below. - Select the product you’re changing to.
 Image Added - Click OK. You'll be prompted to confirm your company file in the new product.
- Confirm the company file.
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<h2><i class="fa fa-comments"></i> FAQs</h2><br> |
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| title | Why isn't the Change Product option available? |
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| Why isn't the Change Product option available?There are a few reasons this might be the case: - Maybe you're already using the highest AccountRight product that you're entitled to. And remember, you can only change UP in product level, e.g. from AccountRight Basics to Standard or AccountRight Standard to Plus.
- There is an active bank feed on the company file. You'll need to contact us for help.
- Your company file used to be online but now it isn't. You'll need to contact us for help.
Need help changing your product?We're here to help. - Australia - 1300 555 123 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)
- New Zealand - 0508 328 283 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)
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