AccountRight Plus and Premier, Australia only You After you’ve recorded pays for your employees, you can make super payments to their funds directly from AccountRight with Pay Superannuation. Payments made using this service fully comply with SuperStream requirements.Super. If you're not using the Pay Superannuation serviceSuper, you'll need to use the Pay Liabilities window to record your payments, then pay the funds manually.using a different SuperStream compliant solution. Having trouble with Pay Super or something needs fixing? Check our troubleshooting suggestions. Super payment due datesYou are required to pay superannuation guarantee contributions at least quarterly. These contributions must be paid within 28 days of making the final contribution for the quarter. Superannuation guarantee | Cut-off date for superannuation guarantee contributions |
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1 July–30 September | 28 October | 1 October–31 December | 28 January | 1 January–31 March | 28 April | 1 April–30 June | 28 July |
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| To change any of your Pay Superannuation details after you've signed up (including adding or deleting Authorisers), contact MYOB Support on 1300 555 931. | UI Expand |
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You must be reporting to the ATO via STP Phase 2 If you haven't already, you need to move to STP Phase 2 to stay compliant with the ATO. But we have you covered – see how easy it is to move. |
To ensure the funds receive your payments in time, you should authorise the super payments in AccountRight at least 5 business days before they are due. UI Expand |
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title | To make superannuation payments |
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| First, you need to record the payment.To make superannuation payments- Go to the Payroll command centre and click Pay Superannuation. The Pay Superannuation window will appear.
In the Pay From Account field, select the bank account from which you're paying. UI Text Box |
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| Your super payments will always be taken out of the bank account you nominated (and verified) when you set up Pay SuperannuationSuper. But choosing the wrong account here will affect the accuracy of your data in AccountRight.If the payment hasn't been authorised yet, delete it and re-record it with the correct account selected. If it's been authorised, you'll need to create journal entries instead. For more information, see I've selected the wrong account when paying a super payment—what do I do?, so make sure you choose the account that corresponds to the one you selected when signing up for Pay Super. To change the bank account your super payments come from, see Changing your Pay Super payment details. |
In the Payment Start Date and Payment End Date fields, select the date range for which you want to view payments. UI Text Box |
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| If you can't see super payments for your employees, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds. Check your super fund and employee details. |
In the Date field, enter the date that you are recording this transaction. UI Text Box |
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| This date is the journal date, not the date that the funds will be debited from your bank account. The payment will be processed on the day that you authorise the payment, even if a transaction date entered in this window is different. |
Click in the select column ( Image Modified ) next to those payments you want to process , and click Record. A login window will appear.If you've been given access to record super payments. UI Text Box |
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| Seeing a red cross (Image Added) next to a super payment or experiencing a different issue? See our troubleshooting topic for a solution. |
- Click Record.
- If prompted, log in with your my. MYOB account details. The Authorise and process now? window will appear.Next, you need .
- To authorise the payment right away, click Yes. The Pay Superannuation window will reappear, listing only the payments you chose to make. The payment status will be visible at the bottom left of the window.
Don't want to authorise the payment right away? You can click No and do it later from the Manage Payments window. - Click Authorise. The Authorise payment window will appear.
- If you've been given access to authorise super payments, log in with your my.
, or you want to authorise it later, click No. You don’t need to do anything else for now. The payment can be authorised later from the Manage Payments window. If you do have permission to authorise the payment, and want to do it now, click Yes and continue with the following steps.
- In the Pay Superannuation window, click Authorise.
If prompted, log in with your MYOB account details and click Get code. An authorisation code will be sent by SMS to your mobile phone. Retrieve it, enter it in the Authorisation code field and click Authorise. UI Text Box |
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| It may take up to 20 twenty minutes to receive the SMS, so make sure you give it enough time. Also, make sure you're checking the same mobile number you registered with us when signing up for this service. Still haven't got the SMS after 20 twenty minutes? Click Resend authorisation code to receive another one, or contact MYOB Support on 1300 555 931.our support team. |
Retrieve the SMS code, enter it in the Authorisation code field and click Authorise. The Success! message will appear and your payment has started being processed. If more than one authoriser needs to authorise each super payment, the Almost there! window window will appear instead. Click OK to to go through the authorisation process again (repeat from step 7 in this procedure). Click OK to return to the Pay Superannuation windowwindow.
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title | To manage superannuation payments |
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What is the status of my super payment?Once you've recorded a payment, you can view its status or authorise it from the Manage Payments window.Go to the Payroll command centre and click Manage Payments. A login window will appear. If you 've been given access to record or authorise payments, log in with your my.MYOB account details. The Manage Payments window will appear. From here you can:Authorise a payment. Double-click the payment you want to authorise, then follow from step 7 of 'To make superannuation payments'.Check the status of a payment. The Status column will display an updated status for each payment. These statuses include:have a question about a super payment or its status, contact our support team. Status | Description |
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Pending Authorisation | The payment has been recorded, but needs to be authorised before it can be processed. | Partially Authorised | The payment has been authorised by at least one |
Authoriserauthoriser or Pay Super Administrator, but needs to be authorised by at least one more |
Authoriser before it can be processed. | Authorised | The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account. |
Funds Requested funds for this have been requested from your bank account.Processing PaymentThe funds for this payment have been withdrawn from your bank account, and are awaiting further processinghas been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days. If this status is showing for more than 5 days, contact us to look into it. | Completed | The payment has been processed, and contributions are being paid into your employees' superannuation funds. |
Withdrawal FailedThere was an error withdrawing funds from your bank account for this payment. This may be because there were insufficient funds, or the account has been closed. Learn more at our AccountRight Pay Super—Withdrawal Failed support note. Still need help? Contact MYOB Support on 1300 555 931.Payment Failed | There was an error making this payment |
. Learn more at our AccountRight Pay Super—Payment Failed support note. Still need help? Contact MYOB Support on 1300 555 931and you'll need to contact us. | Reversal Required | There was an error |
paying which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in |
AccountRight MYOB, and record it again. |
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| If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again. |
Reversal Completed | When you reverse a super payment that has a status of Reversal Required or Payment Failed, the status will change to Reversal Completed once the reversal has been processed. |
Need to print the super contributions you've made to funds?Go to Reports > Payroll > Superannuation payments: Image Added
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<h2><i class="fa fa-comments"></i> FAQs</h2><br> |
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title | Why is a red X displaying against one of my super payments? |
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| This means there's some missing or incorrect information in your company file for an employee or their superannuation fund. Click to highlight the payment showing the error icon (Image Removed) to display additional error icons in the column which needs attention. Hover your mouse pointer over these error icons for more details about the error. See our support note Error when processing a superannuation payment for help fixing these errors. |
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