AccountRight Plus and Premier, Australia only You After you’ve recorded pays for your employees, you can make super payments to their funds directly from AccountRight with Pay Superannuation. Payments made using this service fully comply with SuperStream requirements.Super. If you're not using the Pay Superannuation serviceSuper, you'll need to use the Pay Liabilities window to record your payments, then pay the funds manually.using a different SuperStream compliant solution. Having trouble with Pay Super or something needs fixing? Check our troubleshooting suggestions. Super payment due datesYou are required to pay superannuation guarantee contributions at least quarterly. These contributions must be paid within 28 days of making the final contribution for the quarter. | Superannuation guarantee | Cut-off date for superannuation guarantee contributions |
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| 1 July–30 September | 28 October | | 1 October–31 December | 28 January | | 1 January–31 March | 28 April | | 1 April–30 June | 28 July |
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| To change any of your Pay Superannuation details after you've signed up (including adding or deleting Authorisers), contact MYOB Support on 1300 555 931. | | UI Expand |
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You must be reporting to the ATO via STP Phase 2 If you haven't already, you need to move to STP Phase 2 to stay compliant with the ATO. But we have you covered – see how easy it is to move. |
To ensure the funds receive your payments in time, you should authorise the super payments in AccountRight at least 5 business days before they are due. | UI Expand |
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| title | To make superannuation payments |
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| First, you need to record the payment.To make superannuation payments- Go to the Payroll command centre and click Pay Superannuation. The Pay Superannuation window will appear.
In the Pay From Account field, select the bank account from which you're paying. | UI Text Box |
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| Your super payments will always be taken out of the bank account you nominated (and verified) when you set up Pay SuperannuationSuper. But choosing the wrong account here will affect the accuracy of your data in AccountRight.If the payment hasn't been authorised yet, reverse it and re-record it with the correct account selected. If it's been authorised, you'll need to create journal entries instead (to debit the AccountRight account you nominated when you set up Pay Super, and credit the account which you incorrectly selected in the Pay Superannuation window, so make sure you choose the account that corresponds to the one you selected when signing up for Pay Super. To change the bank account your super payments come from, see Changing your Pay Super payment details. |
In the Payment Start Date and Payment End Date fields, select the date range for which you want to view payments. | UI Text Box |
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| If you can't see super payments for your employees, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds. Check your super fund and employee details. |
In the Date field, enter the date that you are recording this transaction. | UI Text Box |
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| This date is the journal date, not the date that the funds will be debited from your bank account. The payment will be processed on the day that you authorise the payment, even if a transaction date entered in this window is different. |
Click in the select column (  Image Modified
) next to those payments you want to process , and click Record. A login window will appear.If you've been given access to record super payments. | UI Text Box |
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| Seeing a red cross ( Image Added) next to a super payment or experiencing a different issue? See our troubleshooting topic for a solution. |
- Click Record.
- If prompted, log in with your my. MYOB account details. The Authorise and process now? window will appear.Next, you need .
- To authorise the payment right away, click Yes. The Pay Superannuation window will reappear, listing only the payments you chose to make. The payment status will be visible at the bottom left of the window.
Don't want to authorise the payment right away? You can click No and do it later from the Manage Payments window. - Click Authorise. The Authorise payment window will appear.
- If you've been given access to authorise super payments, log in with your my.
, or you want to authorise it later, click No. You don’t need to do anything else for now. The payment can be authorised later from the Manage Payments window. If you do have permission to authorise the payment, and want to do it now, click Yes and continue with the following steps.
- In the Pay Superannuation window, click Authorise.
If prompted, log in with your MYOB account details and click Get code. An authorisation code will be sent by SMS to your mobile phone. Retrieve it, enter it in the Authorisation code field and click Authorise. | UI Text Box |
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| It may take up to 20 twenty minutes to receive the SMS, so make sure you give it enough time. Also, make sure you're checking the same mobile number you registered with us when signing up for this service. Still haven't got the SMS after 20 twenty minutes? Click Resend authorisation code to receive another one, or contact MYOB Support on 1300 555 931.our support team. |
Retrieve the SMS code, enter it in the Authorisation code field and click Authorise. The Success! message will appear and your payment has started being processed.
If more than one authoriser needs to authorise each super payment, the Almost there! window window will appear instead. Click OK to to go through the authorisation process again (repeat from step 7 in this procedure). Click OK to return to the Pay Superannuation windowwindow.
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| title | To manage superannuation payments |
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What is the status of my super payment?Once you've recorded a payment, you can view its status or authorise it from the Manage Payments window.Go to the Payroll command centre and click Manage Payments. A login window will appear. If you 've been given access to record or authorise payments, log in with your my.MYOB account details. The Manage Payments window will appear. From here you can:Authorise a payment. Double-click the payment you want to authorise, then follow from step 7 of 'To make superannuation payments'.Check the status of a payment. The Status column will display an updated status for each payment. These statuses include:have a question about a super payment or its status, contact our support team. | Status | Description |
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Pending Authorisation | The payment has been recorded, but needs to be authorised before it can be processed. | Partially Authorised | The payment has been authorised by at least one |
authoriser or Pay Super Administrator, but needs to be authorised by at least one more |
before it can be processed. | | Authorised | The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account. |
has been sent for processing and the direct debit has been initiated. This status may remain for up to 3 business days. If this status is showing for more than 5 days, contact us to look into it. | | Completed | The payment has been processed, and contributions are being paid into your employees' superannuation funds. |
Payment Failed | There was an error making this payment |
and you'll need to contact us. | Reversal Required | There was an error |
which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in |
MYOB, and record it again. |
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| If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again. |
| Reversal Completed | When you reverse a super payment that has a status of Reversal Required or Payment Failed, the status will change to Reversal Completed once the reversal has been processed. |
Need to print the super contributions you've made to funds?Go to Reports > Payroll > Superannuation payments:  Image Added
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<h2><i class="fa fa-comments"></i> FAQs</h2><br> |
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| title | When will the superannuation payment be processed? | How long does it take for superannuation funds to receive payments? |
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| How long does it take for superannuation funds to receive payments?It usually takes around five business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team. |
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| title | Can I future date a super payment? |
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| Can I future date a super payment?No. The superannuation payment will be debited from your bank account processed once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today. |
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See Check super fund and employee details for help updating these details| title | Why is a red X displaying against one of my super payments? |
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| This means there's some missing or incorrect information in your company file for an employee or their superannuation fund. Click anywhere in the line that contains the error icon (Image Removed). Additional error icons will show what needs attention – hover your mouse over these for more details. For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen. | How do I change my Pay Super payment limit and other details? |
| How do I change my Pay Super payment limit and other details?To change Pay Super details including payment limit, user access, or the bank account your super payments come from, see Changing your Pay Super payment details. |
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| title | Why am I getting an error about an invalid employee membership number? |
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| If you're getting the error "You need to enter a valid employee membership number for this employee", check the membership number in the employee's card. If you've confirmed the membership number is correct, check the super fund you've specified for the employee. Some super funds have similar names, so it's possible the wrong one has been chosen. Here's an example of super funds with similar names...  Image Removed| title | Why am I getting a Tax File Number Invalid error? |
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| If you see the Tax File Number Invalid message when making a super payment, it means the Tax File Number you have specified in the employee's card (in the Payroll Details tab > Tax section) doesn't meet the ATO's validation criteria. If the Tax File Number in your employee's card is correct (as far as you're aware), the employee will need to contact the ATO to have this investigated. | | What can I do about negative superannuation payments? |
| What can I do about negative superannuation payments?You can only process a pay super transaction if the total of selected payments is a positive value for each employee and payroll category. For example, if you have one super payment for $100 and a pay reversal has created another super payment of -$150, the total is -$50, which can't be processed.  Image Added
In this case, you'll need to wait until you have one or more additional super payments to make the total a positive value for that employee. You can then select all payments to be processed. In our example there's an additional $100 super payment which makes the total for that employee positive $50. This can now be processed.  Image Added
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| title | Can I cancel a partially authorised payment? |
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| If you want to cancel a partially authorised payment (where not all authorisers have given their approval), you have two options: Reverse it: In the Manage Payments window, right click the payment and choose Reverse. The Manage Payments window will show that the payment's been reversed, and the contributions that were part of it will reappear in the Pay Superannuation window so you can process them again.Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised| How do I check the super calculation or adjust a super payment? |
| How do I check the super calculation or adjust a super payment?AccountRight calculates the amount of superannuation you need to pay on behalf of your employees, but on occasions the figure calculated might appear to be wrong. Our help topic Checking and adjusting superannuation guides you through the areas you need to check, and how to adjust over- or under-paid superannuation amounts. |
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| title | What can I do about negative superannuation payments? |
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| Let's say an employee has a salary sacrifice super payment of $100, and a pay reversal has created a salary sacrifice super payment of -$150. The total of these payments is -$50, which can't be processed. Image Removed In this case, deselect both salary sacrifice super payments for this employee. When the employee has another salary sacrifice payment of $100, select all three payments to be processed. The total of these payments is positive $50 so can be processed successfully. Image Removed |
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