To change any of your Pay Superannuation details after you've signed up (including adding or deleting Authorisers), contact MYOB Support on 1300 555 931.

First, you need to record the payment.

1. Go to the Payroll command centre and click Pay Superannuation. The Pay Superannuation window will appear.

2. In the Pay From Account field, select the bank account from which you're paying.

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   Your super payments will always be taken out of the bank account you nominated (and verified) when you set up Pay Superannuation. But choosing the wrong account here will affect the accuracy of your data in AccountRight. If the payment hasn't been authorised yet, delete it and reverse it and re-record it with the correct account selected. If it's been authorised, you'll need to create journal entries instead (to debit the AccountRight account where the funds came from (the bank the AccountRight account you nominated when you set up Pay Super), and credit the account which you incorrectly selected in the Pay Superannuation window).

3. In the Payment Start Date and Payment End Date fields, select the date range for which you want to view payments.

4. In the Date field, enter the date that you are recording this transaction.

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   This date is the journal date, not the date that the funds will be debited from your bank account. The payment will be processed on the day that you authorise the payment, even if a transaction date entered in this window is different.

5. Click in the select column (   ) next to those payments you want to process, and click Record. A login window will appear.
6. If you've been given access to record super payments, log in with your my.MYOB account details. The Authorise and process now? window will appear. Next, you need to authorise the payment.
7. To authorise the payment right away, click Yes. The Pay Superannuation window will reappear, listing only the payments you chose to make. The payment status will be visible at the bottom left of the window.

   Don't want to authorise the payment right away? You can click No and do it later from the Manage Payments window.

8. Click Authorise. The Authorise payment window will appear.
9. If you've been given access to authorise super payments, log in with your my.MYOB account details and click Get code.

10. An authorisation code will be sent by SMS to your mobile phone. Retrieve it, enter it in the Authorisation code field and click Authorise.

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    It may take up to 20 minutes to receive the SMS, so make sure you give it enough time. Also make sure you're checking the same mobile number you registered with us when signing up for this service. Still haven't got the SMS after 20 minutes? Click Resend authorisation code to receive another one, or contact MYOB Support on 1300 555 931.

    The Success! message will appear and your payment has started being processed.

    If more than one authoriser needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again (repeat from step 7 in this procedure).

11. Click OK to return to the Pay Superannuation window.

Once you've recorded a payment, you can view its status or authorise it from the Manage Payments window.

1. Go to the Payroll command centre and click Manage Payments. A login window will appear.
2. If you've been given access to record or authorise payments, log in with your my.MYOB account details. The Manage Payments window will appear. From here you can:
   • Authorise a payment. Double-click the payment you want to authorise, then follow from step 7 of 'To make superannuation payments'.

   • Check the status of a payment. The Status column will display an updated status for each payment. These statuses include:

     Status	Description
     Pending Authorisation	The payment has been recorded, but needs to be authorised before it can be processed.
     Partially Authorised	The payment has been authorised by at least one Authoriser, but needs to be authorised by at least one more Authoriser before it can be processed.
     Authorised	The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.
     Funds Requested	The funds for this payment have been requested from your bank account.
     Processing Payment	The funds for this payment have been withdrawn from your bank account, and are awaiting further processing.
     Completed	The payment has been processed, and contributions are being paid into your employees' superannuation funds.
     Withdrawal Failed	There was an error withdrawing funds from your bank account for this payment. This may be because there were insufficient funds, or the account has been closed. Learn more at our AccountRight Pay Super—Withdrawal Failed support note. Still need help? Contact MYOB Support on 1300 555 931.
     Payment Failed	There was an error making this payment. Learn more at our AccountRight Pay Super—Payment Failed support note. Still need help? Contact MYOB Support on 1300 555 931.
     Reversal Required	There was an error paying the contributions into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in AccountRight, and record it again.

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     If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.

This means there's some missing or incorrect information in your company file for an employee or their superannuation fund.

Click anywhere in the line that contains the error icon (). Additional error icons will show what needs attention – hover your mouse over these for more details.

For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen.

See Check super fund and employee details for help updating these details.

If you see the Tax File Number Invalid message when making a super payment, it means the Tax File Number you have specified in the employee's card (in the Payroll Details tab > Tax section) doesn't meet the ATO's validation criteria.

If the Tax File Number in your employee's card is correct (as far as you're aware), the employee will need to contact the ATO to have this investigated.

If you're getting the error "You need to enter a valid employee membership number for this employee", check the membership number in the employee's card.

If you've confirmed the membership number is correct, check the super fund you've specified for the employee.

Some super funds have similar names, so it's possible the wrong one has been chosen. Here's an example of super funds with similar names...

If you want to cancel a partially authorised payment (where not all authorisers have given their approval), you have two options:

• Reverse it: In the Manage Payments window, right click the payment and choose Reverse. The Manage Payments window will show that the payment's been reversed, and the contributions that were part of it will reappear in the Pay Superannuation window so you can process them again.
• Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised.

Let's say an employee has a salary sacrifice super payment of $100, and a pay reversal has created a salary sacrifice super payment of -$150. The total of these payments is -$50, which can't be processed.

In this case, deselect both salary sacrifice super payments for this employee.

When the employee has another salary sacrifice payment of $100, select all three payments to be processed. The total of these payments is positive $50 so can be processed successfully.