We've been working hard to eliminate this error and each new AccountRight version has a number of improvements. If you haven't already updated to the latest version, now's the time to do it. You can learn about the changes we've made on the AccountRight Blog.

If your Message text is different to those shown above, contact MYOB Tech Support for help. Call 1300 555 123 (Australia) or 0508 328 283 (New Zealand).

Solution for 'C:\Windows\Temp' issue

To fix this issue, you need to ensure each user has permission to access the Temp folder. If your computer requires administrator access to change folder permissions, log in to your computer as an administrator. If you're unsure about completing the steps below, you might need help from an IT professional or MYOB Technical Support.

1. Close all programs.
2. Simultaneously press the Windows  and E keys on your keyboard (the Windows  key is between the Ctrl and Alt keys). The contents of your computer are displayed.
3. Double-click to open the C drive. This might be listed as Hard Disk (C).
4. Double-click to open the Windows folder to display its contents.
5. In the Windows folder, right-click the Temp folder and choose Properties.
6. Click the Security tab.
7. If your computer requires administrator access, click Continue and enter the administrator credentials.
8. Click Edit. A list of users is displayed under Group or user names, including:
   • SYSTEM
   • Users
   • The name of the currently logged in user, e.g. John Smith 

   UI Text Box
   type note
   One or more of the above users might not be displayed on your computer.

9. Click each of the users (SYSTEM, Users, and the name of the currently logged in user) and make sure Full control is ticked under the Allow column. Here's our example for SYSTEM:
   
10. If Full control is not selected under the Allow column for a user, select the Allow checkbox for Full control. The other Allow checkboxes will automatically be ticked as shown in our example above.
11. Click Apply.
12. Click Yes to the confirmation message.
13. If an error message appears, click Continue. This message may appear multiple times; click Continue each time.
14. Repeat steps 9 - 13 to make sure Full control is ticked under the Allow column for:
    • SYSTEM
    • Users
    • The name of the currently logged in user, e.g. John Smith
15. Click OK.