Make sure you sync your contacts online by October 2019. Once you do that, you're ready to start the new experience. We'll start the process of upgrading you to the new system in October.

Step by step instructions can be found on the Sync your contacts page. 

You can still view and lodge your outstanding activity statements in the old system. This includes unlodged, in progress, in review and those awaiting signatures.

Tip: Look out for the banner directing you to your outstanding activity statements.

Once lodged, you can continue to view activity statements in the old system. The new system only lists activity statements created in the new system.

No. We've disabled the ability to create a BAS in the old system. We recommend creating a BAS in the new system to reap the benefits of the upgrade.

After the upgrade, Transaction Processing only shows outstanding activity statements created in the new system. You can view the rest of your outstanding activity statements in the old system. See: Can I access outstanding and lodged activity statements after the upgrade?

From October 2019, you’ll be able to log in as usual, see the upgraded BAS forms and use the new workflow to create and lodge activity statements. Click Create Compliance on the top right-hand corner and follow the on-screen prompts. 

You can access Assets from either clicking Compliance or Transaction processing.

No, the upgrade will migrate your existing agent settings.

No, the upgrade will run in the background, outside office hours. Our team will monitor the upgrade to ensure everything runs smoothly. 

Can't see anything new? Visit our support page or call us.