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AccountRight Plus and Premier, Australia only

Once you've recorded a Pay Super payment, you can view its status or authorise it from the Manage Payments window.

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title	To check the status of superannuation payments

Go to the Payroll command centre and click Manage Payments. A login window will appear.
If you've been given access to record or authorise payments, log in with your my.MYOB account details. The Manage Payments window will appear.
From here you can check the status of a payment. The Status column will display an updated status for each payment. These statuses include:

Status	Description
Pending Authorisation	The payment has been recorded, but needs to be authorised before it can be processed.
Partially Authorised	The payment has been authorised by at least one Authoriser, but needs to be authorised by at least one more Authoriser before it can be processed. See the FAQs below for additional information.
Authorised	The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.
Funds Requested	The funds for this payment have been requested from your bank account.
Processing Payment	The funds for this payment have been withdrawn from your bank account, and are awaiting further processing.
Completed	The payment has been processed, and contributions are being paid into your employees' superannuation funds.
Withdrawal Failed	There was an error withdrawing funds from your bank account for this payment. This may be because there were insufficient funds, or the account has been closed. Once you have rectified this, you'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details. Still need help? Contact MYOB Support on 1300 555 931.
Payment Failed	There was an error making this payment. You'll need to reverse the payment in AccountRight, then contact MYOB Support on 1300 555 931.
Reversal Required	There was an error paying the contributions into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.

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If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.

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<h2><i class="fa fa-comments"></i>  FAQs</h2><br>

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title	How long does it take for superannuation funds to receive payments?

It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team.

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title	When will the superannuation payment be processed?

The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.

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title	What can I do about a partially authorised payment?

If a payment has been partially authorised (where not all authorisers have given their approval), you have two options:

Reverse it: In the Manage Payments window, click the zoom arrow to open the payment, then go to the Edit menu and choose Reverse Pay Superannuation. The contributions that were part of this payment will reappear in the Pay Superannuation window so you can process them again.
Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised.

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title	Can I delete transactions from the Manage Payments window?

You can't delete payments from the Manage Payments window, but you can reverse them.

Click the zoom arrow to open the transaction.
Go to the Edit menu and choose Reverse Pay Superannuation.
Click OK to the confirmation message.

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