What's an online service?

An online service is a function that uses AccountRight's online capabilities, like bank feeds, online invoicing and the In Tray. Tell me more about AccountRight's online services.

Don't want to enter a code every time? Choose the Trust this device for 30 days option.

Learn more about using this option.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

How do I sign out from AccountRight Live?

1. In your AccountRight company file, go to the Services menu and choose Sign out from AccountRight Live. A confirmation message appears.
2. Click Sign out. The company file closes and the Welcome window appears.

Why am I getting an error about my computer's system date or time being incorrect?

The first thing to check is that your using the latest version of AccountRight. See Getting the latest version.

If you're on the latest version and continue to receive this error see the instructions below.

AccountRight relies on the date and time on your computer to help with synchrionising your online company file. When signing in to AccountRight Live, an error might display stating "Unable to log in. It appears that your computer's system date or time is incorrect."

Complete the following:

1. Close all programs, including AccountRight.
2. Right-click the clock in the bottom-right corner of your screen and choose Adjust date/time.

3. On the Date and Time tab, ensure your computer is set to the correct Time zone. If it isn't, click Change time zone and select your applicable Time zone.

4. If using Windows 8 or 10: Click Additional date, time, & regional settings then click Set the time and date.

5. Click the Internet Time tab.

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   Don't see the Internet Time tab? If your computer is on a domain-based network, the workstations will not have the Internet Time tab. This is because the workstations will automatically synchronise their time with the Domain Controller (Server) each time they start up. You may need to contact your IT specialist to confirm that your Domain Controller is correctly configured to synchronise with Internet Time.

6. Click Change Settings.
7. Select the option Synchronize with an internet time server.
8. In the Server field, select time.windows.com.
9. Click Update now.
   Your computer's time will be synchronised with an online time server.
10. When complete, click OK to close all open windows.

You should now be able to open AccountRight and successfully sign in to AccountRight Live.

If the above steps didn't work, talk to your IT specialist, as only they will be able to diagnose the specific cause in your system of the date or time error.

How do I change my MYOB account email address?

If you need to change the email address you use to sign in to MYOB, you can do it in my.myob—like this:

1. Sign in to my.MYOB with your current email address and password (Australia | New Zealand).
2. Go to the My Account menu at the top of the screen and choose Change Login:
   
   
3. Update your login.

How do I change or reset a password?

If a user needs to change or reset their password, they can do it from the sign in screen.

1. When prompted to sign in to MYOB, click Forgotten your password?
2. Enter the email address that you use to sign in to MYOB, then click Continue. You'll be sent an email containing a code.
3. Enter the Code (from the email you received).
4. Enter a New password.
5. Click Update password.