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AccountRight Plus and Premier, Australia only

You can authorise a payment when it's made, or you can do it later from the Manage Payments window. You can also check its processing status here.

To open the Manage Payments window, go to the Payroll command centre and click Manage Payments. Log in with your MYOB account details if you’re prompted to do so.

Need to change who can authorise a super payment? See Changing your Pay Super payment details.

 

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titleTo authorise a payment

To authorise a payment

If you need to authorise a payment:

  1. On the Manage Payments window, click the zoom arrow of a payment that shows the Pending Authorisation or Partially Authorised status.
  2. Review the payment details.
  3. Click Authorise to go ahead with the payment.
  4. Enter your MYOB account details and click Get code.
  5. Enter the authorisation code that is sent via SMS to your registered mobile phone number.
  6. Click Authorise and you're done.

    If more than one authoriser or Pay Super Administrator needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again, but this time the other authoriser will need to enter their details and the SMS code that'll be sent to their mobile phone.

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    To ensure the funds receive your payments in time, you should authorise the super payments in AccountRight by the 20th of the month in which they are due.

To check the status of a payment

In the Manage Payments window, the Status column will display an updated status for each super payment you've made. These statuses include:

StatusDescription
Pending Authorisation
The payment has been recorded, but needs to be authorised before it can be processed.
Partially Authorised
The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed. See the FAQs below for additional information.
Authorised
The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.
Funds Requested
The funds for this payment have been requested to be withdrawn from your bank account.
Processing Payment
The funds for this payment have been withdrawn from your bank account, and are awaiting further processingUnless there's an issue, this status will remain until it changes to Completed after 5-10 business days.
Completed
The payment has been processed, and contributions are being paid into your employees' superannuation funds.
Withdrawal Failed
There was an error withdrawing funds from your bank account for this payment. This may be because there were insufficient funds, the account details are wrong, or the account has been closed. Once you have rectified this, you'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.
Still need help? Contact MYOB Support on 1300 555 931.
Payment Failed
There was an error making this payment. You'll need to reverse the payment in AccountRight, then contact MYOB Support on 1300 555 931.
Reversal Required
There was an error paying the contributions into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.
Reversal CompletedWhen you reverse a super payment that has a status of Reversal Required, the status will change to Reversal Completed once the reversal has been processed.
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Status updates

Payment statuses update only when the Manage Payments window is viewed by a Pay Super Administrator or Authoriser.

If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.

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<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;Super payments FAQs</h2><br>
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titleHow do I change a Pay Super authoriser?

How do I change a Pay Super authoriser?

If you're a Pay Super Administrator, you can make this change online. Otherwise you'll need to submit a form to change an authoriser.

For more info, see Changing your Pay Super payment details.

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titleHow long does it take for superannuation funds to receive payments?

How long does it take for superannuation funds to receive payments?

It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team.

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titleWhen will the superannuation payment be processed?

When will the superannuation payment be processed?

The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.

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titleWhat can I do about a partially authorised payment?

What can I do about a partially authorised payment?

If a payment has been partially authorised (where not all authorisers have given their approval), you have two options:

Reverse it: In the Manage Payments window, click the zoom arrow to open the payment, then go to the Edit menu and choose Reverse Pay Superannuation. The contributions that were part of this payment will reappear in the Pay Superannuation window so you can process them again.

Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised.

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titleHow do I delete or reverse transactions from the Manage Payments window?

How do I delete or reverse transactions from the Manage Payments window?

You can't delete payments from the Manage Payments window, but you can reverse them.

  1. Click the zoom arrow to open the transaction.
  2. Go to the Edit menu and choose Reverse Pay Superannuation.
  3. Click OK to the confirmation message. The entire Pay Super transaction is reversed. Each of the contributions within the transaction will now be listed again on the Pay Superannuation window. Learn more about reversing and reprocessing superannuation payments.
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Reversed payments still showing

After reversing a Pay Super transaction it will remain on the Manage Payments window. If you'd like the ability to delete or hide reversed Pay Super transactions, vote for this feature on the AccountRight Idea Exchange.

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titleWhat if a super fund advise they didn't receive a payment?

What if a super fund advise they didn't receive a payment?

It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been received after 10 business days, please contact our support team.

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titleRelated topics
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Superannuation

Make superannuation payments

Troubleshooting Pay Super payments

Set up Pay Super

Paying payroll liabilities

About SuperStream

Reversing and reprocessing superannuation payments

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