Unable to confirm after upgrading to the new AccountRight?

If your file has been activated with someone else’s serial number (such as your accountant’s) or with a serial number for a company that you've registered, but you didn't nominate to use with the new AccountRight, then you'll need to change the serial number in your company file. It's easy to do. Open the file in your new AccountRight software, go to the Help menu, choose Change Serial Number and enter the serial number for your AccountRight subscription. Not sure of the number to enter? Contact us and we'll give you a hand. Receiving an error when confirming? See our topic activation and confirmation errors for more detail.

Confirming a read-only file

If you open a company file that's overdue for confirmation in read-only mode, but then change your mind, go to the Help menu and choose Confirm Company File. The Confirmation Assistant window appears.

 To confirm a company file online (recommended)

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   Ensure you're connected to the internet.
2. In the Confirmation Assistant window, click I use this company file to record or edit my business transactions.
3. Select the Confirm Online confirmation option.
4. Click Next. Your serial number and company file code are sent to the MYOB confirmation server, which returns a confirmation code and extends the file activation.
   The Conclusion step of the assistant appears.
5. Click Close. The company file has been confirmed and you can continue to enter transactions.

 To confirm a company file by telephone

1. In the Company File Confirmation window, click I use this company file to record or edit my business transactions.
2. Select the Confirm by Phone confirmation option.
3. Click Next. The Confirm by Phone step of the assistant appears.
4. Call the telephone number displayed in this step of the assistant. You'll need to provide the details shown in this window.
5. A licence file will be emailed to you. When you receive the email, detach the licence file.
6. In the Confirm by Phone step of the Confirmation Assistant, click Browse and then select the licence file you received.

7. Click Confirm. The Conclusion step of the assistant appears.

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   Licence file can only be used once After you confirm your company file, the licence file cannot be used to confirm this or any other company file again. If confirming by phone, you must get a new licence file each time you're prompted to confirm.

8. If you have an internet connection and you prefer to perform subsequent confirmations automatically, select the I want to use Automatic Confirmation option.

9. Click Close. The company file has been confirmed and you can continue to enter transactions.

 To set up automatic company file confirmation

1. Open your company file.
2. Go to the Setup menu and choose Preferences.
3. In the Preferences window, click the Security tab.
4. Select the I Prefer to Use Automated Online Company File Confirmation option and click OK.

From now on, your company file is confirmed automatically and a notification of successful confirmation is displayed each time.

<h2><i class="fa fa-comments"></i> Confirmation FAQs</h2><br>

I'm an accountant and I'm being prompted to confirm my client's company file - should I?

Yes, this is fine. Providing the client's company file has been activated with their serial number, you can confirm it.

What happens if I don't confirm a company file within the required period?

If you don’t confirm the file within the time period allowed, the company file will become read-only. This means you can still view your business information, print reports and export data, but you won't be able to enter new transactions or make changes to information.

If you want to continue entering transactions in the company file, you need to confirm the file.