There's a few things which can cause this error. This error can occur , and it can happen when activating or confirming your file.

To fix it you'll need to phone MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). 

This error means that you've already activated the maximum number of company files available under your licence entitlement.

To activate the file, you'll need to either:

• deactivate one of your other company files, or
• buy an additional company file (for pricing details, check our website - click the FAQs tab here: Australia | New Zealand).

For help with these options, call MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).

Learn more about this error.

This error message will appear if you don't have an internet connection. If you do have an internet connection, we recommend temporarily disabling antivirus / firewall software and attempting the activation / confirmation again.

Refer to your antivirus and firewall software help to learn how to temporarily disable the software.

If an AccountRight window displays Read-only, this means you can view the displayed information but can't record new information.

This can occur if:

• The company file needs to be confirmed (learn about confirmation)
• Your AccountRight subscription has ended (learn about renewing your subscription)
• Your user role has been set to read-only for the window you are accessing (learn about user roles)

Unable to confirm after upgrading to the new AccountRight

If your file has been activated with someone else’s serial number (such as your accountant’s) then you'll need to change the serial number in your company file.

To do this open the file in your new AccountRight software, go to the Help menu, choose Change Serial Number and enter the serial number for your AccountRight subscription. Learn more about changing your serial number.

Not sure of the number to enter? Contact us and we'll give you a hand.