You can view the details of payroll reports you've AccountRight Plus and Premier, Australia only
. Most rejected reports will have some information you can use the troubleshoot the issue.
|UI Text Box|
You can't resend, delete, or undo rejected reports.
The Rejected status will remain for the report, but once you've fixed the issue, updated payroll information is sent to the ATO
If you get a rejection, don't worry! Soon you'll be able to resend rejected reports. In the meantime keep processing payroll like normal.
on the following pay run.
The wrong ABN has been entered during set up.
Payroll reporting error: "CMN.ATO.GEN.200001"
|CMN.ATO.AUTH.007||You usually get this error when the ATO and MYOB data don’t match.||Single Touch Payroll error CMN.ATO.AUTH.007|
|CMN.ATO.AUTH.008||You're not authorised to submit this lodgment on behalf of this client.|
If you're a tax agent, use your registered agent number and try to lodge again.
If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required.
If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again.
You also need to make sure your agent number is linked to the correct agent ABN in Access Manager.
|SBR.GEN.AUTH.006||You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.||Single Touch Payroll error SBR.GEN.AUTH.006|
|CMN.ATO.AUTH.011||Tax or BAS agents only. The client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP.||You'll need to update your STP details.|
|CMN.ATO.PAYEVT.EM92168||The update is referring to a previous year where STP reporting did not occur.|
You're trying to do an update event for a previous payroll year where there are no reported amounts to update. You'll need to prepare a payment summary for these employees. This could happen if the employee hasn't been paid since setting up STP and you're now in a new financial year. Because the Payment Summary Assistant is no longer available in AccountRight 2020.2 onwards if you're registered for STP reporting, you'll need to complete a manual payment summary for the employee using forms available from the ATO.
The date entered for the pay update date must not be later than today's date.
Check your payroll dates to make sure they are not future dated.
Error code not listed?
All these error codes are generated by the ATO, so check their list of errors for more details.
|title||To view errors|
- Go to the Payroll command centre and click Payroll Reporting.
- Click Payroll Reporting Centre.
- Click the ellipses
- button and choose View report detail.
More detailed information about how to do this is coming soon.