You can view the details of payroll reports you've AccountRight Plus and Premier, Australia only UI Text Box |
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| You can't resend, delete, or undo rejected reports. The Rejected status will remain for the report, but once you've fixed the issue, updated payroll information is sent to the ATO | . Most rejected reports will have some information you can use the troubleshoot the issue.If you get a rejection, don't worry! Soon you'll be able to resend rejected reports. In the meantime keep processing payroll like normal. View errorson the following pay run. |
Error code | Problem | Resolution |
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CMN.ATO.GEN.200001 | The wrong ABN has been entered during set up. | Payroll reporting error: "CMN.ATO.GEN.200001" | CMN.ATO.AUTH.007 | You usually get this error when the ATO and MYOB data don’t match. | Single Touch Payroll error CMN.ATO.AUTH.007 | CMN.ATO.AUTH.008 | You're not authorised to submit this lodgment on behalf of this client. | If you're a tax agent, use your registered agent number and try to lodge again. If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required. If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again. You also need to make sure your agent number is linked to the correct agent ABN in Access Manager. | SBR.GEN.AUTH.006 | You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting. | Single Touch Payroll error SBR.GEN.AUTH.006 | CMN.ATO.AUTH.011 | Tax or BAS agents only. The client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP. | You'll need to update your STP details. | CMN.ATO.PAYEVT.EM92168 | The update is referring to a previous year where STP reporting did not occur. | You're trying to do an update event for a previous payroll year where there are no reported amounts to update. You'll need to prepare a payment summary for these employees. This could happen if the employee hasn't been paid since setting up STP and you're now in a new financial year. Because the Payment Summary Assistant is no longer available in AccountRight 2020.2 onwards if you're registered for STP reporting, you'll need to complete a manual payment summary for the employee using forms available from the ATO. | CMN.ATO.PAYEVT.00019 | The date entered for the pay update date must not be later than today's date. | Check your payroll dates to make sure they are not future dated. |
Error code not listed?All these error codes are generated by the ATO, so check their list of errors for more details.
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expanded | true |
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title | To view errors |
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| - Go to the Payroll command centre and click Payroll Reporting.
- Click Payroll Reporting Centre.
- Click the ellipses
| ... - Image Added button and choose View report detail.
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More detailed information about how to do this is coming soon. |