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You can view the details of payroll reports you've sent Payroll reports that have a status of Rejected can't be resent to the ATO. Most rejected reports will have some information you can use to troubleshoot the issue.

If you get a rejection, don't worry! Soon you'll be able to resend rejected reports. In the meantime, keep processing payroll like normal.

 

You need to work out why the report was rejected, how to fix this, and how you can ensure your payroll information is sent to the ATO.

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titleTo view errors
  1. Go to the Payroll command centre and click Payroll Reporting.
  2. Click Payroll Reporting Centre.
  3. Click the ellipses button and choose View report detail.

    Payroll reporting centre, click ... and then View report detailsImage Modified
  4. Fix the information listed in the error, or use the ATO error codes following to troubleshoot the error.
ATO errors
  1. Use this table to troubleshoot the issue. If you can't find the error here, you can get in touch with our support team on 1300 555 123.

 

Error codeProblemResolution
CMN.ATO.GEN.200001
This error could be a result of a

The wrong ABN has been entered

.Get in touch with our support team on 1300 555 123.

during set up.

Payroll reporting error: "CMN.ATO.GEN.200001"

CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.Single Touch Payroll error SBR.GEN.AUTH.006
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titleRelated topics

Set up Single Touch Payroll reporting ATO reporting categories error: Accepted with errors

Task 1 - Check payroll details for Single Touch Payroll reporting

Paying your employees