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This section explains how to upload an existing company file so you can access it online. If you want to create a new company file online, see Create a company file.

To set up online access for An AccountRight subscription includes the ability to store your company file online. It's safe, secure and only accessible to those who you give access to. Putting your company file online also lets you take advantage of AccountRight's online services, including Single Touch Payroll (STP). If you're not sure what working online is all about, let us show you.

If you don't have a company file yet, it's easy to create one and put it online.

After you upload your file, you can invite others (such as your staff or accountant) to work with you online—even via a web browser.

Having trouble uploading your file? See the FAQs below.

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requirements
requirements
Before you upload an existing company file, you'll need

to

:

have registered your AccountRight product at my.MYOB: Australia 
have a current AccountRight subscription.
  • You
will
  • need a subscription for each
company
  • file
that
  • you want to create or upload. To
purchase additional subscriptions
  • check your subscription status, visit
my.MYOB: Australia | New Zealand.
  • have activated the company file. See Activate the company file.
  • have company file administrator access
    • (AccountRight Live)
    See Inviting a user to work online.

     

     

    To upload an existing company file

    1. Start AccountRight. The Welcome window appears.
      Welcome window with a recently opened company file listedImage Added

    2. Click Open a company file. The Library Browser appears.
      Open the company file that you want to access online.  Note that the company file must be in the AccountRight library on the computer you are uploading from, not on the networkLibrary browser windowImage Added
    3. Click My Library. Only company files in My Library can be uploaded. If the company file is in a Network Library, perform these steps on the computer which hosts the company file.
    4. Select the company file that you want to upload and click Open.
    5. If prompted, sign in to your company file.

    6. Go to the File menu (or the status bar) and choose Go Online (Upload This File).

        A

       A message appears, explaining that the file may take some time to upload, depending on its size and the speed of your internet connection.
      Status bar menu clicked and go online option highlightedImage Added

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    Not seeing the Go Online (Upload This File) option? Check that you're able to go online.

  • If the 

    MYOB AccountRight Live Log In window

    Sign in to MYOB window appears,

    log

    sign in using your

    my.

    MYOB

    login

    account details.

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    Two-factor authentication

    After signing in, you may be asked to set up two-factor authentication (2FA), or you may be asked for a verification code if 2FA is already turned on. See Two-factor authentication for more information on setting up and signing in with 2FA.

  • Click Upload now.  When the file has finished uploading, a confirmation message appears.
  • Click Sign on to open the online company file.
    To You can now give others access to your online company file, see Add new company file users.

    • Anchor
    FAQ
    FAQ

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    titleWhy am I getting the message 'Unable to upload'?

    Why am I getting the message, "Unable to upload?"

    Due to variations in internet connections, the "unable to upload" message can sometimes display even when the company file has actually uploaded successfully.

    If you Cancel the message, you might find the file is online and can be accessed.

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    titleWhy am I getting the message 'The serial number doesn't my uploaded file automatically synchronise?

    If you see the "unable to automatically synchronise" message after uploading your file, complete the following:

    1. Open the online company file (if it isn't already).
    2. Go to the File menu and choose Sync Company File. The Ready to synchronise message appears.
    3. Click Synchronise. You can continue working on the file while it is being synchronised. The status bar will show the progress of the synchronisation. When synchronisation has completed, a confirmation message appears.
    4. Click Close.

    The company file will now automatically synchronise every 20 minutes. 

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    match your account'?

    Why am I getting the message, "The serial number doesn't match your account"?

    If you're getting the message 'The serial number doesn't match your account' when uploading a company file, check the email address you're using to log into AccountRight Live. This should be the email address you used when you registered AccountRight.

    If the issue persists, contact product support (click chat or scroll down for other options on the Contact Us page).

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    titleTroubleshooting file uploads

    Troubleshooting file uploads

    Check your email addressOnly an online owner or an online administrator can upload company files. When uploading, make sure you're signing in with the correct email address for your MYOB account. If you're no prompted to sign in when uploading your file, you're already signed in. Try signing out (in AccountRight go to the Services menu and choose Sign out from AccountRight Live). They try uploading your file again.
    Check your internet speed

    Uploading a company file relies on a reliable internet connection. Poor upload speeds (less than 0.5mbps) and intermittent dropouts caused by wireless and satellite internet connections can affect the upload process.

    You can check your upload speed at speedtest.net

    Check your security programsSome antivirus, firewall, or automatic backup software programs can also affect uploading. If you're having problems, try temporarily disabling these programs to see if they're causing the issue. If they are, refer to the software's documentation for more help, or speak to an IT professional.

    Still having trouble? Contact product support (click chat or scroll down for other options on the Contact Us page).

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    titleHow many files can I put online?

    How many files can I put online?

    An AccountRight subscription enables AccountRight Basics, Standard and Plus users to put one file online. AccountRight Premier subscribers can move two files online. 

    To buy additional online company files or add online services to another company file, please contact us so we can help (scroll down on the Contact Us page for options).

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    titleHow do I remove my file from being online?

    How do I remove my file from being online?

    If your file upload issues persist, contact MYOB Technical Support.

    AccountRight subscription has ended or you no longer want online access, you can remove your file from being online.

    To move your file offline:

    1. Take a backup of your online file. See Back up your company file for instructions.
    2. Restore the backup to the AccountRight library on your computer. See Restore your company file for instructions. 

    If you later want to move this company file back online (and you still have an AccountRight subscription), take a backup of the company file and restore it online.

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    If you want to remove your company file from being online permanently, contact product support and we'll remove the file from the cloud (click chat or scroll down for other options on the Contact Us page).

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    titleWhat happens to my online company file if my AccountRight subscription ends?

    What happens to my online company file if my AccountRight subscription ends?

    If your AccountRight subscription ends, your online company file will be accessible as a read-only file for 30 days from the date your subscription ends. During this time you can create a backup of the file and restore it on your computer.

    If you have an AccountRight desktop software licence, you can continue working with AccountRight offline.

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    titleHow do I replace one online company file with another?

    How do I replace one online company file with another?

    Contact product support and we'll step you through it (click chat or scroll down for other options on the Contact Us page).

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    Get started online

    Work on an online company file

    Synchronise a company file

    Work offline (checking out)

    What is my.MYOB?Managing your MYOB account

    What is registration?

    Troubleshooting online files

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    More »

    Access an AccountRight company file in a web browser

    help
    Small Business
    AccountRight
    AccountRight 2017
    Australia
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