Don’t forget your password!
User passwords can’t be recovered. If you forget the password of your account, you’ll need to get another administrator to set a new password for you. This is done in the Setup > User Access window. See To reset a user's company file password.
If your file only has one administrator account, and you’ve forgotten its password, we can reset the password over the phone (a fee will apply). If your file is not online, you’ll need to send it to MYOB to have the password reset. For more information about our Password Recovery service, visit our website (Australia | New Zealand).