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Not available in AccountRight Basics

When suppliers email you their invoices, store them securely online and link them to your AccountRight bills using the In Tray. Once they’re in, AccountRight will use advanced Optical Character Recognition (OCR) technology to identify key information in each document, speeding up transaction entry by filling in what it can for you.

And if you’re a bookkeeper or accountant, the source documents you need to review for each bill transaction are now just a click away. You no longer need to chase up clients to get copies of their supplier invoices for verification, and it’s easier to check that all their tax allocations are correct (making BAS and GST returns easier to prepare).

Watch this video to learn how it works:

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titleHow to add documents
  1. You need to be working online to start adding documents to AccountRight.
  2. Go to the Purchases command centre and click In Tray.
  3. Drag documents that are already on your computer directly into the In Tray window. Or, if a supplier emails you a bill, forward it using the email address that you log into my.MYOB with. Send the email to the following address and the bill will automatically appear in your In Tray:
  • (Australia) bills@accountright.myob.com.au  or
  • (New Zealand)bills@accountright.myob.co.nz
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If you have more than one company file associated with your my.MYOB account, you won’t be able to email documents to AccountRight. You will need to drag and drop the files directly into the In Tray (or you can drag an attachment from a Microsoft Outlook 2013 email window to your In Tray). 
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titleCreate bills using In Tray documents

If you haven’t had a chance to enter a bill transaction for a supplier invoice you’ve received, let AccountRight do the work for you.

  1. Ensure your file is online, and checked in (look for the green status bar at the bottom of your AccountRight window).
  2. Go to the Purchases window and click In Tray.
  3. If you haven’t already, add the document to the In Tray:
    • If you drag the document to the In Tray, or click Add Documents, you’ll see the upload status, and a blue icon to indicate we’re working on getting it ready for you.
    • If you email the document, it will appear in the In Tray after a minute or two.
  4. Select a document that’s ready to use (there’s no blue icon on the thumbnail), and click Create New Bill.
  5. A purchase window appears with a thumbnail of the document in the right corner of the window.

    AccountRight will use the information that it is able to extract from the document to prepare a bill for you.
    For example, if the supplier has been identified (based on ABN in Australia, or GST Registration ID in New Zealand), it will be selected for you. Other details, like the bill date, the total amount and supplier’s invoice number, can all be filled in for you if we’ve been able to extract that information from the document. If the supplier’s ABN (Australia) / GST Registration ID (New Zealand) is identified, it will be added to the supplier’s card for you if it’s not already there. For ABNs, we’ll also check to see if it’s a valid number.
  6. Check, and if necessary correct, the details that have been filled in for you. They’re highlighted in blue.

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    Click the Enlarge button to see the document details. This might help you fill in any missing details.
  7. Record the purchase.
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titleLink documents to existing bills

The In Tray shows you which documents haven’t been linked to a transaction yet. If you’ve already recorded a bill that relates to a supplier invoice, you can link them together.

  1. Ensure your file is online, and checked in (look for the green status bar at the bottom of your AccountRight window).
  2. Go to the Purchases window and click In Tray.
  3. If you haven’t already, add the document to the In Tray:
    • If you drag the document to the In Tray, or click Add Documents, you’ll see the upload status, and a blue icon to indicate we’re working on getting it ready for you.
    • If you email the document, it will appear in the In Tray after a minute or two.
  4. Select a document that’s ready to use (there’s no blue icon on the thumbnail), and click Link to Existing Bill. The Link to existing bill window appears.


    If information was able to be extracted from the document, it will appear in the Invoice details section of the window. Click the magnifying glass icon next to the thumbnail to see a full version of the document.

  5. Select the supplier that the bill relates to in the Search Criteria section.
  6. Select the bill that you want to link the document to, and then click Link.

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     You You can't link a document to a bill within a locked period. You'll need to either turn off the locked period preference (Setup > Preferences > Security tab), or change the locked period to an earlier date.
  7. The document is now linked to the bill, and the thumbnail disappears from the In Tray window.
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titleViewing, downloading and printing documents

While you’re working online, you can view the full details of documents you’ve added to AccountRight. Just click the Enlarge button (the magnifying glass) in the In Tray or in a purchase that has a linked document. The Enlarged window appears.

If you want to download the document, click the Save icon in the Enlarged window, and give the file you’re about to download a name (it will be a PDF file, even if you uploaded it as an image file).

Once downloaded, you can print them using any PDF viewer.

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<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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titleWhich file formats are supported?
You can add .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG files to the In Tray.
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titleWhy doesn't prefilling of fields work for some documents I add?

Ensure that the text print on your documents is clear and sharp. If you’re adding scanned documents, try increasing the scan resolution or the darkness if it’s too light. We’re continuing to tweak the OCR feature so that it can recognise more characters and fonts, so you can expect it to get better over time.

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If you're creating a bill from an In Tray document, make Make sure the document In Tray document is ready to for use (there isn's no blue t a blue icon on the thumbnail) before clicking Create New Billit) before linking it to an existing bill or creating a new bill.

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titleWhen emailing documents, how do you know which company file the document should be added to?

We use the “From:” email address that you use to send bills to determine which company file the document should be added to. So ensure you send bills using the email address that you use when logging into AccountRight to access your online file.

If you have access to more than one company file (whether you own the file, or have accepted an invitation to access someone else’s file) you won’t be able to email documents.

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titleIs there a size or page limit per document?
While there’s no page limit, you can add documents up to 10MB in size. Note that files this size will take some time to upload and to be accessible from AccountRight.
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titleHow can I see which transactions have documents linked to them?
You can see which bills have a linked document in the Purchases Register (accessible from the Purchases command centre). Look for the document icon.
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titleHow are documents sorted in the In Tray?
In Tray documents are sorted by the date they were added.
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titleCan I view documents when I’m working offline, or checked out?
No, you can’t access the In Tray or view linked documents if the file is checked out (offline).
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titleHow can I stop someone from accessing the In Tray?
You can control access to the In Tray for each user from the User Access window (Setup menu). Click the Manage Roles tab and in the list of Purchases tasks, deselect the In Tray option.
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titleWhat if I’ve linked a document to the incorrect bill?
Not a problem. Just click the unlink icon in the bill you’re viewing and save the bill. The document will return to the In Tray so you can link it again.
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titleRelated topics
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Entering purchases

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