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AccountRight Plus and Premier, Australia only

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You can't resend, delete, or undo rejected reports.

The Rejected status will remain for the report, but once you've fixed the issue, updated payroll information will be sent to the ATO on the following pay run.

Error code	Problem	Resolution
CMN.ATO.GEN.200001	The wrong ABN has been entered during set up.	Payroll reporting error: "CMN.ATO.GEN.200001"
CMN.ATO.AUTH.007	You usually get this error when the ATO and MYOB data don’t match.	Single Touch Payroll error CMN.ATO.AUTH.007
CMN.ATO.AUTH.008	You're not authorised to submit this lodgment on behalf of this client.	If you're a tax agent, use your registered agent number and try to lodge again. If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required. If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again. You also need to make sure your agent number is linked to the correct agent ABN in Access Manager.
SBR.GEN.AUTH.006	You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.	Single Touch Payroll error SBR.GEN.AUTH.006
CMN.ATO.AUTH.011	Tax or BAS agents only. The client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP.	You'll need to update your STP details.
CMN.ATO.PAYEVNT.EM92168	The update is referring to a previous year where STP reporting did not occur.	You're trying to do an update event for a previous payroll year where there are no reported amounts to update. You'll need to prepare a payment summary for these employees. This could happen if the employee hasn't been paid since setting up STP and you're now in a new financial year. Because the Payment Summary Assistant is no longer available in AccountRight 2020.2 onwards if you're registered for STP reporting, you'll need to complete a manual payment summary for the employee using forms available from the ATO.
CMN.ATO.PAYEVNT.00019	The date entered for the pay update date must not be later than today's date.	Check your payroll dates to make sure they are not future dated.

Error code not listed?

All these error codes are generated by the ATO, so check the ATO website for more details.

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Go to the Payroll command centre and click Payroll Reporting.
Click Payroll Reporting Centre.
Click the ellipses button and choose View report detail.
Use the table above to troubleshoot the issue. If you can't find the error, check the error list on the ATO website or get in touch with our support team on 1300 555 123.
Once the error is fixed the details will be sent when you process your next pay run.

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Do you need to fix a pay, such as an overpayment or underpayment? See Fixing a payroll overpayment or underpayment.

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<h2><i class="fa fa-comments"></i>  FAQs</h2><br>

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title	What information is sent to the ATO?

What information is sent to the ATO?

Only your employees' year to date figures are sent to the ATO. Take a look at this quick video to learn more.

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Also check this ATO information about viewing your reports for Single Touch Payroll via the Business Portal.So each time you process a pay run, your employees' latest year to date figures are sent to the ATO

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title	How do I fix or delete a report that's been sent to the ATO?

How do I fix or delete a report that's been sent to the ATO?

You can't delete or "undo" a report that's been sent to the ATO. Instead, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.

This means if you've reported a wrong amount to the ATO, reverse or delete the incorrect pay, record it again and submit it to the ATO.

Take a look at this quick video to learn more.

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title	What if I need to send updated information to the ATO after the last pay for the year?

What if I need to send updated information to the ATO after the last pay for the year?

If there's no more pays left to process for the payroll year, you can record a $0 (zero dollar) pay any employee whose information has changed.

Remove all hours and amounts from the pay. When the $0 pay is recorded, you'll be prompted to declare and send the details to the ATO. The employee YTD amounts are then sent to the ATO.

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title	Can I resend a report to the ATO after I've fixed it?

Can I resend a report to the ATO after I've fixed it?

No, you can't resend, delete, or undo rejected reports. The Rejected status will remain for the report, but once you've fixed the issue, updated payroll information is sent to the ATO on the following pay run.

Take a look at this quick video to learn more.

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title	What's a pay event and an update event?

What's a pay event and an update event?

Pay runs submitted to the ATO are either pay events or update events.

A pay event can only occur in the current payroll year, and will contain a dollar value. A regular pay run is considered a pay event, where both employee and employer year-to-date totals are submitted to the ATO.

An update event can only occur in the current payroll year, but it won't contain a dollar value. For example, if you change a paid amount from one payroll category to another—like changing a $20 bonus to a $20 commission. The pay amount won't change, but the details will. For update events, only the employee's year-to-date totals are sent to the ATO, but not the employer's year-to-date totals. You can also process a $0 pay (a pay where all the hours and amounts are removed) which, when sent to the ATO, will act as an update event by submitting the employee's latest year-to-date totals.

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Single Touch Payroll reporting error: Accepted with errors

Task 1 - Check payroll details for Single Touch Payroll reporting

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Key

Error code not listed?

What information is sent to the ATO?

How do I fix or delete a report that's been sent to the ATO?

What if I need to send updated information to the ATO after the last pay for the year?

Can I resend a report to the ATO after I've fixed it?

What's a pay event and an update event?

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