Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 19 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

Calculator iconOnline company files

With online payments, there are no setup or cancellation fees. There's just a transaction fee that will apply to all payments made online. Choose your country to see the transaction fees and other possible charges.

 

I'm in Australia

Transaction fee: $0.25 per transaction + 1.8% of the invoice value. You can pass on the 1.8% to your customers through surcharging, excluding BPAY. You'll only be charged after your customer makes the payment.

The total of your transaction fees will be added to your MYOB monthly subscription bill. You can view, download, and pay your MYOB subscription bills at https://myaccount.myob.com/account/billing/invoices

Other charges

You might also incur other charges if you’ve received a chargeback or dishonour notice. These charges include:

  • Chargeback fee: $33 per chargeback. This fee will be incurred regardless of chargeback outcome.
  • Direct debit dishonour: $10.00. A dishonour fee is issued if we are unable to debit applicable fees or charges from your bank account. Check your balance regularly to ensure there are enough cleared funds in your account.
  • Trace request fee: $10.00. This fee is charged for each customer transaction that you want to trace.

 

  FAQs


Can I charge a fee for payments made using online payments?

You can pass on surcharge fees to your customers for invoices paid online. See Customer surcharging for online payments for more information.

I'm in New Zealand

Transaction fee: $0.25 per transaction + 2.7% of the invoice value. You can pass on the 2.7% to your customers through surcharging.

When the sale happens, the transaction fees are debited. If you surcharge and there's GST on the invoice, GST will also be applied to the surcharge. The GST on the surcharge will be paid to your bank account and be shown in some of your GST reports, such as the GST Collected Adjustments report.

Other charges

You might also incur other charges if you’ve received a chargeback or dishonour notice. These charges include:

  • Chargeback fee: $25 per chargeback. This fee will be incurred regardless of chargeback outcome.
  • Direct debit dishonour: $2.50. A dishonour fee is issued if we're unable to debit applicable fees or charges from your bank account. Check your balance regularly to ensure there are enough cleared funds in your account.