If you've misplaced your phone, you can still sign in with 2-factor authentication using a one-use backup code.

Haven't set up 2-factor authentication? The codes will be made available to download at the end of the setup process.

If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.

If you've misplaced your phone and your one-use backup codes, please contact us.

When you first sign in using 2-factor authentication, you can choose not to use 2FA again on that specific computer and browser for 30 days. From then on, we'll only ask for your password when you sign in.

But don't worry, you're still protected by 2FA because when you or anyone else tries to sign in to your MYOB account from another computer, 2-factor authentication will be required.

Because the authentication app is tied to the phone it's installed on, switching phones means you'll no longer be able to access your verification codes until you enable 2FA on your new device.

First, you need to turn 2FA off from your Security Centre, then turn it back on. Follow the prompts using your new phone, and you'll be set up in no time.