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There's lots of things you can print from AccountRight including invoices, reports and customer statements. In fact, there's not much you can't print.
AccountRight printing blank pages? See the FAQs below for a solution.
Setting up your printer
AccountRight can print using any of the printers installed on your computer. However, note the following:
- you need to set a default Windows printer (you can choose a different printer when printing)
- your printer needs to have a printer driver installed that's compatible with your Windows version. Make sure you check for updated drivers if you upgrade your version of Windows or set up a new computer.
How to print
|Transactions (when recording)||Sending forms when you record a transaction|
|Transactions (after recording)||Sending forms in a batch|
|Statements||Print or email customer statements|
|Reports||Printing and emailing reports|
|Receipts||Printing payment receipts|
|Mailing labels||Mailing labels|
|Personalised mail merge letters||Personalised letters|
|Pay slips (Australia only)||Print or email pay slips|
|Payment summaries (Australia only)||Prepare payment summaries|
Some software programs (most notably Windows software such as Microsoft Word and Microsoft Excel), communicate with your printer in a different way to other programs (they send messages using a different software language).
In some cases, you may be able to print using one program but not another. Where this occurs, your printer driver needs to be reinstalled or updated.
If you're trying to print from AccountRight and nothing happens, or you get an error, there's a simple test to help identify your issue. The test uses Microsoft XPS Document Writer, a default Windows program which works like a printer, but which creates a file (like a PDF) of your document, instead of printing it.
Here's what to do:
- Open your company file.
- Open a transaction or report and then click Print.
- When prompted to choose a printer, choose Microsoft XPS Document Writer.
Now analyse what happens.
|If...||This means...||So, try this...|
|You're prompted to specify where to save the file|
AccountRight is successfully sending the print information, but your printer can't process it.
The likely cause is an issue with your printer driver. Have you recently updated your operating system or computer? Make sure you're using a compatible printer driver.
|Go to your printer manufacturer's website and download the latest driver for your printer model and Windows version. They will also provide installation instructions.|
|Nothing happens, or an error displays|
Your printing issue is likely caused by another program on your computer which is stopping the AccountRight print job from reaching your printer.
Have you recently updated your operating system or computer? Make sure you're using a compatible printer driver or have set a default printer.
You might need help from an IT person to fix your issue, as it might need some techy investigation.
You can try temporarily disabling all antivirus and security software on your computer, then attempt to print again. If printing works, it means your issue is with the disabled program. If the issue persists, try shutting down other open programs (except AccountRight) to see if this identifies which program is interfering with the print job.
AccountRight printing FAQs
Why is AccountRight printing blank pages?
If AccountRight is printing blank pages, there's a Windows update which will fix the issue (Microsoft .NET Framework 4.6.2).
To download and install Microsoft .NET Framework 4.6.2:
- Click this link to access the Microsoft Download Centre: https://www.microsoft.com/en-us/download/details.aspx?id=53345
- On the displayed page, click Download.
- When prompted, click Run.
- When complete, restart your computer.
Why won't AccountRight print to a specific printer?
If you're having trouble printing from AccountRight, make sure your printer driver is up to date. You can check the printer manufacturer's website for driver updates.
A temporary workaround is to save your document as a PDF file which you'll then be able to print.
Why am I getting the error "Print report/form issue"?
An error stating "An issue that affects printing reports and forms has been found" can occur if one of the Arial fonts is missing on your computer or is corrupt.
To fix this issue, reinstall the Arial fonts as described in this topic.
How can I troubleshoot printer issues?
To troubleshoot printing issues, check this Microsoft help article.
Why am I getting a message about a valid Payee Number when printing?
The message "You have selected an invoice form which includes fields that require a valid Payee Number" means you're trying to print the form using an M-Powered form template (these have names beginning with MPS).
To prevent this message appearing, choose a different form to print the invoice (one which doesn't start with MPS).
If you've customised the M-Powered invoice form, you'll need to re-customise the invoice using a non-MPS form as the basis.