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This information applies to online company files in AccountRight 2020.3 and later (Australia only).

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Online invoice payments are now available for invoices sent from Microsoft OutlookYou no longer need to email invoices directly from AccountRight to allow your customers to pay you online – customers can now also pay invoices online that are emailed via Outlook.

For more information on the different ways you can send emails from AccountRight, see Choose how to send emails.

Online invoice payments is a secure payment service that gives your customers an easier and faster way to pay you. Now they can pay online using their VISA, MasterCard, AMEX, BPAY, Apple Pay or Google PayTM.

Let customers pay how they want to pay.

Check out the video to see what online invoice payments can do for your business.

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Fees and charges

There are no setup or cancellation fees with online invoice payments, but there is a transaction fee that will apply to all payments made online.

Transaction fee: $0.25 per transaction + 1.8% of the total invoice (which you can pass on to your customers through surcharging, excluding BPAY). You'll only be charged after your customer makes the payment.

If you'd like more information on how fees and charges work with online payments, see Fees and charges.

Apply now

It's easy to get set up with online invoice payments, just make sure you have the following information ready:

TitleMake sure you have your:
  • Australian Business Number (ABN)
  • Business trading and sales details
  • Proof of identity — have your driver's licence or passport handy
  • Bank details to settle your funds and to pay associated fees and charges
  • Estimates of total annual sales in dollars and number of online invoice transactions per month (see your Sales reports)
Start your online invoice payments application by visiting this website, or by clicking the Online Invoice Payments button in the Sales command centre:

We'll step you through the application and ask you a few simple questions so that we can verify your business and account details to make sure that your information is kept safe and secure.

Once the application is submitted, we'll begin the verification process. If more information is required, we'll get in touch with you within two business days. We'll email you once your application has been approved. You then need to choose the MYOB account that your customer's online payments will be settled into — see 'What to do once your application is approved' below.

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titleWhat to do once your application is approved

What to do once your application is approved

Once your application is approved, all new invoices will have the Online payments option selected by default.

For existing open invoices, you’ll need to resend the invoice so the customer can see their online payment options.

If you use bank feeds or import bank statements, you can set up AccountRight to automatically reconcile your invoice payments to your bank feed to save time on admin. To do this, you need to choose the AccountRight account to record online invoice payments:

  1. Go to Setup and choose Preferences.
  2. Click the Emailing tab.
  3. Click Edit payment options. If prompted, log in with your MYOB details.
  4. Choose the Ledger account to record payments.
  5. If you want to pass on credit card surcharges to your customers, select this option and choose the MYOB account for recording your online invoice payment fees and charges. Learn more about Customer surcharging for online payments.
  6. Click Save.
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titleSending an invoice

Sending an invoice

You can select whether to enable online invoice payments for each individual invoice by selecting the Online payments option (as seen below).

  1. Create your invoice as you usually do. Need a refresher?
  2. Select the Online payments option shown below.

  3. If you'd like to pass on the 1.8% surcharge for debit and credit card payments, and you've set up customer surcharging, select the Apply surcharge option.

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    You're not able to pass on the surcharge for BPAY payments yet.

  4. Email the invoice to your customer.
  5. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.
  6. They can click the Pay now button to make their payment on the spot.


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If you'd like to avoid paying a surcharge for a large invoice, you can remove the online payment option from that particular invoice. Just deselect the Online payments option when creating the invoice. See Deactivating online payments for more information.

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titleHow the invoice looks to your customers

The customer will receive an online invoice email as they normally would. However, with the online invoice payments option enabled, they'll see a Pay now button.
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When they click Pay now, they'll be asked to select their payment method.
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If you've activated customer surcharging for this invoice and the customer chooses to pay by credit or debit card, the 1.8% card surcharge will automatically be applied.

Once they've entered their payment details, they click Pay.

You'll only be charged after the customer's payment has been processed.

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titleReconciling customer payments

Reconciling customer payments

When a customer makes an online payment, it'll automatically be recorded into AccountRight, and the associated invoice will be closed off. You'll also receive an email notification about the payment.

Providing you've specified the bank account to record your online invoice payments when you applied, here's how it'll work:

  1. The individual payments you receive for a day, along with any credit card surcharges, will be recorded in your Undeposited Funds account.
  2. 1-2 days later when the funds have been disbursed to your settlement bank account, a bank deposit will then be automatically created to include all undeposited funds that were settled.
  3. If you use bank feeds, the lump sum deposit for the day's customer payments will be automatically matched to the bank deposit.

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    If your customer payments aren't automatically matching to bank deposits, you may need to turn auto matching on. Go to the Setup menu > Preferences > Banking tab and select the Auto-approve bank transactions matched to MYOB transactions and the Auto-allocate bank transactions to outstanding MYOB invoices or bills options.

    Learn more about how matching works.

Manually matching payments

If you prefer to manually match bank feed transactions, or you notice that there isn't an automatic match, you can click Find to find the bank deposit and manually match it:

To help you match transactions, you can run the Transaction details  report:

  1. Go to the Reports menu and choose Index to Reports.
  2. Click the Sales tab.
  3. In the Online invoice payments section, click View reports then click Display Report. The report displays in a web browser.
  4. On the Reports page, click Transaction details to open the Transaction details report.

You can use the details in the report, such as the Transaction description, to help you identify online invoice payments in your bank feeds.

For more details about online invoice payments reports, see Online invoice payment reports.

Google Pay is a trademark of Google LLC.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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titleHow do I pay the fees and charges?

How do I pay the fees and charges?

You'll be sent an invoice for fees and charges, and then billed on a monthly basis via direct debit.

If you're just getting set up for online invoice payments, you can select a separate account to pay your fees and charges. See Step 5 in the Get set up section above.

If you're already set up for online invoice payments, we'll charge the same account used to pay for your MYOB subscription. If you'd like to specify a different account you can change it via the Setup menu > Preferences > Emailing tab > Edit payment options.> Edit your service preferences.

Also, learn about Customer surcharging for online payments.

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titleCan I disable online payments for one invoice?

Can I disable online payments for one invoice?

You can remove your customer's option to make online invoice payments by deselecting the Online payments option when creating an invoice.

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titleCan customers pay multiple invoices at once?

Can customers pay multiple invoices at once?

If you send customers emails from AccountRight, they can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.  

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The total amount of invoices selected cannot exceed $99,999.

They can access the list of their unpaid invoices in a number of ways:

  • From invoices using Online Invoice Payments emailed from AccountRight, (this feature isn't yet available for those sent via Microsoft Outlook):
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  • Through their monthly statement of unpaid invoices
  • Through a reminders email
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titleHow long does it take for a payment to appear in my bank account?

Depending on when the payment was made and the bank's processing cut off time, it can take between 1 and 2 business days for the payment to appear in your bank account.

We'll send you an email as soon as the customer has paid the invoice so you'll know when you can expect the money in your bank. 

The payee also receives an email confirming that they've paid.

You can also check the Transaction details report:

  1. Go to the Reports menu and choose Index to Reports.
  2. Click the Sales tab.
  3. In the Online invoice payments section, click View reports then click Display Report. The report displays in a web browser.
  4. On the Reports page, click Transaction details to open the Transaction details report.
    Any paid transactions will have a status of Settled money:

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titleCan a customer part-pay an invoice?

Can a customer part-pay an invoice?

Unfortunately, no. Online Invoice Payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in AccountRight and send them to the customer so they can pay those invoices individually.

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If the amount the customer will pay each time is the same, you can save yourself some effort by setting up a recurring invoice. AccountRight will automatically create as many invoices you want according to a schedule you choose – you then just need to send each invoice to the customer. Find out more about Recurring transactions.
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titleWhat if my payee requests a receipt?

What if my payee requests a receipt?

When the payee pays the invoice (using the Pay now button), they receive an email notification that they have paid. In the online invoice, the Pay now button changes to View Receipt – they can click this to view or download the receipt.

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titleWhy has the "Pay now" button disappeared from my invoices?

Why has the "Pay now" button disappeared from my invoices?

If your customers have told you they can no longer see the Pay now button in their online invoices, it might be related to some recent communications we sent about completing some additional business verification requirements for online invoice payments.

If you didn't provide the required information, your online invoice payment service may have been terminated. If you want to continue providing your customers the means to pay you online, you'll need to reapply for online invoice payments.

For all the details see Online invoice payments termination.

Also, the Pay now button will be missing if the invoice has been imported into AccountRight or it's set as a recurring transaction. 

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titleRelated topics

Fees and charges for online payments

Customer surcharging for online payments

Deactivating online payments

Online invoice payment reports

Editing your business bank details

Set up AccountRight to send emails

Online invoicing

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