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| You might run into trouble when installing AccountRight, so here are the issues we know about and how they can be fixed. Having trouble installing AccountRight v19? Your help is here. The most common installation issue is a 'Setup failed" error and we've listed these below. If something else is going wrong see these other installation issues. To fix a 'Setup failed' errorTake note of the code on your 'Setup failed' error. Here's an example: Image RemovedChoose your code to view the solution. If your computer is more than a few years old, start by checking the system requirements to see if it can run AccountRight. To find the info for your issue, work out how AccountRight is being installed: - Manually installing—this is where you've double-clicked a downloaded installation file to begin the installation.
- Automatic update—this is where you haven't done anything but AccountRight has popped up a message about a failed update.
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| If you're seeing this message, restart AccountRight to ensure all pending updates are installed. Image Added |
I'm having trouble manually installing AccountRightIf you're trying to install AccountRight Server Edition or you're installing AccountRight for the first time, here's some troubleshooting for some common issues. UI Expand |
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title | Manual installation troubleshooting |
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| Fixing 'Setup failed' errorsIf you've received the following error during installation, take note of the error code (as shown below) and follow the instructions for your code. Image Added What's your error code? UI Text Box |
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| If you can't see your error code listed below, try temporarily disabling your antivirus software and enable it again after installing. Some antivirus software can interrupt software installation. See also Other install errors. |
| An error code '- User cancelled installation |
| 0x80070642 - User cancelled installation |
| ' can happen if the installation was interrupted accidentally or by another program. So start by trying the installation again.If the error persists, uninstall your current AccountRight version then try the installation again If you already have AccountRight installed, the best way to update your software is via the Update now message that appears in your software. If you've downloaded the install file and are receiving this error, install AccountRight by right-clicking the installation file and choosing Run as administrator. |
| When you uninstall AccountRight, only the software is removed. Your If the error persistsUninstall your current AccountRight version then try the installation again. Uninstalling AccountRight only removes the software - your company files and customised templates are not affected. To uninstall AccountRight: Access the list of programs that are installed on your computer. If you're using | Do this |
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| 8 or 10 | Right-click the Windows Start button and choose Apps and Features. Image Added | Windows 8 | Right-click in the screen's bottom-left corner and choose Programs and Features. | Windows 7 | Click the Windows Start button and choose Control Panel then choose Programs and Features. |
Click the AccountRight software you want to uninstall then click Uninstall. In some Windows versions this may appear as Change/Uninstall. Click through any confirmation windows, and click Yes to wanting to completely remove the selected application and all of its components. - You can now install AccountRight by right-clicking the installation file and choosing Run as administrator.
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| Need to download AccountRight PC edition? Download it here (subscription required). Need to download AccountRight Server edition? Download it here (subscription required) Need to download an older version? |
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| If you have a subscription you can download the installer from my.MYOB.com.au (AU) or my.MYOB.co.nz (NZ). Learn more about downloading from my.MYOBAn error code 0x80070643 means - Fatal error during installation |
| 0x80070643 - Fatal error during installationIf you've downloaded the install file and are receiving this error, install AccountRight by right-clicking the installation file and choosing Run as administrator. If the error persists, it means there's some Windows updates that need to be installed on your computer. Here's what to do: Click to check for available Windows updates. UI Text Box |
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| Windows 10 automatically installs Windows updates, but if you want to check for updates manually: Click the Start button Image Modified > Settings Image Modified. Click Update & security and then click Install now if you have any updates available. If you have no updates to display, click Check for updates. |
- Select all 'Important' updates.
- Select all 'Optional' updates which refer to .NET Framework.
- Install the selected updates.
- If prompted, restart your computer.
You should now be able to install AccountRight. If the error persists, download and install Microsoft SQL Server Compact |
| 350 from the Microsoft support site. Installation instructions are also provided. |
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| 0x800713ec - AsiaAn error code 0x800713ec - Asia can occur if there's one or more important Windows updates which need to be installed. To check for Windows updates: - If your computer only allows users with administrator privileges to install updates, log into Windows as administrator.
- Go to windowsupdate.microsoft.com and follow the instructions to check for updates.
- If updates are available:
- Select all Important updates.
- Select any Optional updates which refer to .NET Framework.
- Click Install to install the selected updates.
- Restart your computer.
Still getting this error?If you're using Windows 8.1 try manually installing Windows update KB2919355. See this Microsoft support article for instructions. If |
| you're using Windows 7 make sure you're using Windows 7 SP1 to be able to install AccountRight. See this Microsoft support article for instructions.If still persists, try manually installing Microsoft .NET Framework version 4. |
| 61. See this Microsoft support article for instructions | 0x800b0101 | An error code 0x800b0101 is caused by an expired certificate in an older AccountRight installer. With an AccountRight subscription, you can download and install the latest AccountRight version by signing into my.MYOB.com.au (Australia) or my.MYOB.co.nz (New Zealand). | UI Expand |
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title | 0x800700020x80070002 - The system cannot find the file specified |
| 0x80070002 - The system cannot find the file specifiedAn error code 0x80070002 means there are some files or folders on your computer which couldn't be accessed during the installation. This is how you can fix it: - Simultaneously press the Windows and R keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.
- In ther Open field, type %localappdata% then click OK.
Image Modified A list of folders is displayed. - Right-click the folder called Package Cache and choose Properties.
Image Modified - Click the Security tab.
- Click one of the entries in the box labelled Group or user names then click Edit.
- Click Add.
- In the white box (where the cursor is flashing), type SYSTEM then click Check Names.
Image Modified - Click OK.
SYSTEM should now be listed as one of the entries in the box labelled Group or user names: Image Modified - Click OK, then click OK again.
You should now be able to install AccountRight. |
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My 'setup failed' error is different | If you're getting an error code which isn't listed above, try the following: Install all available Windows updates. See this Microsoft support article for information on installing updates.After installing Windows updates, restart your computer.Close all programs, including antivirus programs, and start the AccountRight installation again by right-clicking the 0x80070005 - Access is denied |
| 0x80070005 - Access is deniedAn error code 0x8070005 occurs if you're not logged into your computer as an administrator, or a user with administrator priviledges. Try right-clicking the downloaded installation file and choosing Run as administrator. |
| When complete you can restart your antivirus program.If your problem persists you may need to seek professional IT assistanceBecause this is a Windows permissions issue, if the error persists you might need help from an IT person. UI Text Box |
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| Need to download AccountRight PC edition? Download it here (subscription required). Need to |
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| download an older version or the Anchor |
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Other | Other | Other installation issuesdownload AccountRight Server edition? |
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| If you have a subscription you can download the installer from my.MYOB.com.au (AU) or my.MYOB.co.nz (NZ).Microsoft .NET Framework is a Windows component required by AccountRight. If it's not already installed on your computer, it'll be installed along with AccountRight. This might take some time so allow up to 15 minutes for this part of the installation to complete. If you get an error message which refers to Microsoft .Net Framework, you can install this component separately. Here's how: - Click this link to access the Microsoft Download Centre: https://www.microsoft.com/en-us/download/details.aspx?id=49981
- On the displayed page, click Download.
- When prompted, click Run.
- When complete, restart your computer.
You should now be able to successfully install AccountRight | I'm getting a message about Microsoft .NET | 0x800b0101 - A required certificate is not within its validity period |
| 0x800b0101 - A required certificate is not within its validity periodAn error code 0x800b0101 is caused by an expired certificate in an older AccountRight installer. To fix this error, you'll need to download the latest AccountRight installer. UI Text Box |
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| Need to download AccountRight PC edition? Download it here (subscription required). Need to |
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download an older version or the download AccountRight Server edition? |
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If you have a subscription you can download the installer from my.MYOB.com.au (AU) or my.MYOB.co.nz (NZ).If you're getting error 1935 when installing AccountRight, it means there's some Windows updates that need to be installed on your computer. Here's what to do: Click to check for available Windows updates | I'm getting the error "The specified account already exists" | If you're getting the error "The specified account already exists" when installing AccountRight, it means you'll first have to uninstall your current AccountRight version. Image Removed When you uninstall AccountRight, only the software is removed. Your company files and customised templates are not affected. To uninstall AccountRight: Access the list of programs that are installed on your computer. If using | Do this |
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Windows 8 or 10 | Right-click in the screen's bottom-left corner and choose Programs and Features. | Windows 7 | Click the Windows Start button and choose Control Panel then choose Programs and Features. | Click the AccountRight software you want to uninstall then click Uninstall. In some Windows versions this may appear as Change/Uninstall. Click through any confirmation windows, and click Yes to wanting to completely remove the selected application and all of its components. You will now be able to install the AccountRight update by double-clicking the downloaded file. UI Expand |
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title | I'm getting "Error 1935 An error occurred during the installation" |
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| 0x80070570 - The file or directory is corrupted and unreadable |
| 0x80070570 - The file or directory is corrupted and unreadableAn error code 0x80070570 is a Windows error that can mean a few things. It can be caused by malware, viruses or other malicious software affecting the installation. So start by ensuring your security software is up to date then perform a full scan of your computer. Next, make sure you're using the latest installer for the AccountRight version you're trying to install. There's links below for current and older AccountRight versions. If the error persists, it could suggest an issue with your computer's hard drive. If this is the case, it'll affect the installation of any new software - not just AccountRight. The latest version of Windows (Windows 10) automatically checks your hard drive for issues like this. So if you haven't already, it's worth updating your computer to Windows 10. Whether it's updating, repairing or diagnosing hard disk issues—a computer expert might be your best option. |
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title | 0x80070659 - This installation is forbidden by system policy |
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| 0x80070659 - This installation is forbidden by system policyThis error relates to Windows permissions and can sometimes occur in a network setup. One solution that has worked for others is to right-click the installation file and choose Run as administrator. If this doesn't work for you, it means there's something on your computer stopping the installation. Speak to your network administrator or an IT person about your permissions. You could also ask the experts on the community forum who will be happy to help. |
| Windows 10 automatically installs Windows updates, but if you want to check for updates manually: Click the Start button Image Removed > Settings Image Removed. Click Update & security and then click Install now if you have any updates available. If you have no updates to display, click Check for updates. | Select all 'Important' updates.Select all 'Optional' updates which refer to .NET Framework.Install the selected updates.If prompted, restart your computer.You should now be able to install AccountRight. If the error persists, download and install Microsoft SQL Server Compact 3.5 from the Microsoft support site. Installation instructions are also provided. UI Expand |
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title | The AccountRight icon is opening a previous AccountRight version |
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| If you still have a previous AccountRight version on your computer, make sure you're using the correct shortcut icon to open the latest version. After installing the latest version of AccountRight, the following message will appear if you accidentally try to install the update again: Image Removed This can happen if you've installed the update but then opened your previous AccountRight version and clicked Update now again. UI Expand |
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title | My error code is different or labelled 'unspecified' |
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| My error code is different or labelled 'unspecified'If you're getting an error code which isn't listed above, try the following: - Try searching for the error on the MYOB community forum.
- Ensure you meet the AccountRight system requirements. Installation errors can occur when trying to install on unsupported operating systems (such as Windows XP).
- Install all available Windows updates. See this Microsoft support article for information on installing updates.
- After installing Windows updates, restart your computer.
- Close all programs, including antivirus programs, and start the AccountRight installation again by right-clicking the installation file and choosing Run as administrator. When complete you can restart your antivirus program.
- If your problem persists you may need to seek professional IT assistance.
| Other installation issuesIf your issue isn't covered above, all is not lost! See if your issue is covered here: | I'm being asked to Modify or Uninstall after installing AccountRight | Clicking 'Update now' in AccountRight isn't working |
| - Download the latest AccountRight version (subscription required): download PC Edition | download Server Edition
- Right-click the downloaded file and choose Run as administrator.
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title | I've updated, but I still see 'Update now' in AccountRight |
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| Make sure you're opening the latest AccountRight version using the |
icon new shortcut on your desktop |
or from the start menu. | UI Expand |
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title | I'm being prompted to update AccountRight after already updating |
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| If you've just installed an update but you're being prompted to update again, you might be opening the previous version of AccountRight. Remember to use the new AccountRight icon (it should be on your desktop), or you'll be asked to upgrade again. Image Removed Using the Server Edition? If you've already updated to AccountRight SE v2016.2.1 and are still seeing the Update Now banner, uninstall AccountRight then reinstall AccountRight v2016.2.1. When you uninstall AccountRight, only the software is removed. Your . Also, if you have more than one AccountRight company file under the same serial number, you'll need to update each company file to the latest AccountRight version. If you only update one company file, the Update now button will remain showing in each of your company files. If the Update now button remains, uninstall AccountRight then reinstall the latest AccountRight version. When you uninstall AccountRight, your company files and customised templates are not affected. - Uninstall AccountRight.
Access the list of programs that are installed on your computer.
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Windows 8 or 10 | Right-click in the screen's bottom-left corner and choose Programs and Features. | Windows 7 | Click the Windows Start button and choose Control Panel then choose Programs and Features. | Click the AccountRight software you want to uninstall then click Uninstall. In some Windows versions this may appear as Change/Uninstall. Click through any confirmation windows, and click Yes to wanting to completely remove the selected application and all of its components.
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Reinstall - Install the latest AccountRight
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v2016.2.1. If you have a subscription you can download the AccountRight installer from my.MYOB.com.au (AU) or my.MYOB.co.nz (NZ).If an AccountRight update doesn't download and install when you click "Update Now", it usually means the antivirus or firewall program on your computer is preventing the update from downloading. Try temporarily disabling these programs then try the update again. After AccountRight has installed, turn these programs on again. If you're still having trouble, you can download the latest AccountRight update by logging in to my.MYOB (Australia | New Zealand). After logging in, go to the My Products menu and choose Downloads. Double-click the downloaded file to install the updateClicking "Update Now" does nothing | UI Expand |
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title | I'm getting error 2502 or 2503 |
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| These are Windows errors (not AccountRight errors), usually occurring when installing or uninstalling software in a Windows 8 environment. The following external website steps you through fixing the problem – however, we advise that you seek professional IT assistance, as the process is quite technical: Error 2503 and 2502 when installing / uninstalling on Windows 8 |
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title | I'm being asked to Modify or Uninstall after installing AccountRight |
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| After installing the latest version of AccountRight, the following message will appear if you accidentally try to install an AccountRight version which is already installed on your computer. Image Added Click Close and make sure you're using the correct desktop icon to start AccountRight. |
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title | The installation freezes at |
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| " | If you're installing AccountRight on a computer running Windows Server |
2008 R2 20122016, the installation will freeze at "Publishing product information" if Windows Installer RDS Compatibility is enabled. To fix this issue you'll need to disable Windows Installer RDS Compatibility. - Simultaneously press the Windows and R keys on your keyboard. The Run window appears.
- Type gpedit.msc and click OK. The Local Group Policy Editor window appears.
- Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Application Compatibility.
- In the right pane, right‐click Turn off Windows Installer RDS Compatibility and choose Edit.
- Select Enabled. This will disable Windows Installer RDS Compatibility.
- Click OK.
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For more information about MSI behaviour in Windows Server 2008, see this Microsoft Support article. |
Still need help?If you're still having trouble installing AccountRight, contact us. html UI Expand |
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title | I'm getting the error 'Windows can't open this file' when clicking the downloaded installation file |
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| Image Added The downloaded installation file might be missing the .exe file extension (for example MYOB_AccountRight.exe). Without this, your computer doesn't know what the file is or what to do with it. To fix it, right-click the downloaded file and choose Rename, then add .exe to the end of the file name. Make sure there is nothing else after the .exe Image Added You'll then be able to start the installation by right-clicking the file and choosing Run as administrator. Still not working? Delete the downloaded file and download it again. The file might not have downloaded completely the first time. Download PC Edition | Download Server Edition |
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title | I'm getting the error 'Could not access network location' |
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| This error means the folder where AccountRight is trying to install has been redirected to a network location. Image Added By default, here's where AccountRight will try to install: - AccountRight PC Edition will try to install in user's Documents folder, e.g. C:\Users\John.Smith\Documents
- AccountRight Server Edition wil try to install in the Public Documents folder, e.g. C:\Users\Public\Documents
If the Documents or Public Documents folder is being redirected to a network location, the AccountRight installation will fail. If folder redirection has been implemented in your network, it has usually been done for a reason. Check with the person who set up your computer or network administrator to see if the redirection can be removed from the Documents or Public Documents folder (depending on which AccountRight edition you're trying to install). To check where a folder is being redirected to, right-click the folder and choose Properties, then click the Location tab. Image Added If the AccountRight PC Edition can't be installed because the Documents folder is being redirected, try installing the AccountRight Server Edition instead. This is typically for network servers and will install AccountRight to the Public Documents folder. |
| I'm having trouble with automatic updatesIf you're using AccountRight PC Edition 2021.1 or later, AccountRight will automatically download and install any available updates. All you need to do is restart AccountRight when prompted to complete the update. You can check your current version by going to the Help menu and choosing About MYOB AccountRight. If AccountRight runs into any issues when downloading or installing an update, you might see an error like this: Image Added Here are a few things you can try to sort it out. UI Expand |
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title | Automatic update troubleshooting |
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| Close AccountRight and try these troubleshooting tasks. Restart AccountRight after each task to see if your problem is fixed. UI Expand |
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title | 1. Check for Windows updates |
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| There are some Windows components required on your computer to ensure AccountRight can operate smoothly. Here's how to check for any available updates you might need to install: - If your computer only allows users with administrator privileges to install updates, log into Windows as administrator.
- Click the Windows Start button and click the Settings icon to open the Windows Settings screen.
Image Added - Click Update & Security then click Check for updates. If you can't access your windows updates, you might be in a network where you'll need to get your IT administrator's help.
- If updates are available:
- Select all Important updates.
- Select any Optional updates which refer to .NET Framework.
- Click Install to install the selected updates.
- Restart your computer.
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title | 2. Exclude AccountRight from antivirus software |
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| Antivirus software looks for files on your computer which it thinks shouldn't be there. If your antivirus software doesn't recognise AccountRight or some of its components, it can affect how AccountRight performs. To avoid this, you can exclude some AccountRight files and folders from being scanned. Before adding exclusions, try temporarily disabling your antivirus software to see if it makes a difference to AccountRight's performance. If there's no difference, it's not worth setting up exclusions. If you want to set up exclusions: - Talk to an IT professional who can evaluate your system performance and any potential security implications of adding exclusions.
- Use the information provided below to set up the exclusions. You'll also need to refer to the help in your antivirus software for instructions on adding exclusions. Here are instructions for some popular antivirus software: AVG, Norton360, Kaspersky, Trend Micro, McAfee.
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title | Exclude the MYOB folder |
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| Exclude the MYOB folder If your antivirus software allows folders to be excluded, exclude the following MYOB folder (<user.name> refers to the specific Windows user, so you'll need to add an exclusion to this folder for each person who logs into Windows to use AccountRight). Exclude this folder: C:\Users\<user.name>\AppData\Local\Programs\MYOB\ |
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| Exclude program filesIf your antivirus program allows program files to be excluded, exclude the files listed below (<user.name> refers to the specific Windows user, so you'll need to add an exclusion to these files for each person who logs into Windows to use AccountRight). Exclude these files: C:\Users\<user.name>\AppData\Local\Programs\MYOB\AccountRight\Huxley.Application.exe C:\Users\<user.name>\AppData\Local\Programs\MYOB\AccountRight\app-<latest version>\AccountRight.API.AddOnConnector.exe |
If you still receive a message about a failed update after adding these exclusions, check your Internet Explorer settings as described in the next task. |
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title | 3. Check your Internet Explorer settings |
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| Regardless of which internet browser you use on your computer, AccountRight uses a specific Internet Explorer setting to be turned on. Here's how to check that it's turned on: - Close AccountRight.
- Open Internet Explorer (click the Start button and type Internet Explorer then click Internet Explorer.
Image Added - In Internet Explorer, click the SettingsImage Added icon and choose Internet options.
- Click the Advanced tab.
- Scroll down near the bottom and select the option Use TLS 1.2.
Image Added - Click OK to save your changes.
- Close Internet Explorer.
- Open AccountRight and open your company file.
If you still receive a message about a failed update, check your firewall settings as described in the next task. |
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title | 4. Check your firewall settings |
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| Your computer's firewall keeps your computer safe by monitoring incoming and outgoing traffic. But it might be preventing AccountRight from downloading updates. If you're knowledgeable about your firewall settings, or with the help of an IT person, you can create a rule to allow connections with the domain ar-services.myob.com. Check the help for your firewall program about how to add rules. Just be careful as adding, changing, or deleting rules incorrectly can cause your computer to be more vulnerable or can cause some programs not to work. |
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