There are some Windows components required on your computer to ensure AccountRight can operate smoothly.

Here's how to check for any available updates you might need to install:

1. If your computer only allows users with administrator privileges to install updates, log into Windows as administrator.
2. Click the Windows Start button and click the Settings icon to open the Windows Settings screen.
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3. Click Update & Security then click Check for updates. If you can't access your windows updates, you might be in a network where you'll need to get your IT administrator's help.
4. If updates are available:
   1. Select all Important updates.
   2. Select any Optional updates which refer to .NET Framework.
   3. Click Install to install the selected updates.
5. Restart your computer.

Antivirus software looks for files on your computer which it thinks shouldn't be there. If your antivirus software doesn't recognise AccountRight or some of its components, it can affect how AccountRight performs. To avoid this, you can exclude some AccountRight files and folders from being scanned.

Before adding exclusions, try temporarily disabling your antivirus software to see if it makes a difference to AccountRight's performance. If there's no difference, it's not worth setting up exclusions.

If you want to set up exclusions:

• Talk to an IT professional who can evaluate your system performance and any potential security implications of adding exclusions.

• Use the information provided below to set up the exclusions. You'll also need to refer to the help in your antivirus software for instructions on adding exclusions. Here are instructions for some popular antivirus software: AVG, Norton360, Kaspersky, Trend Micro, McAfee.

C:\Users\<user.name>\AppData\Local\Programs\MYOB\

C:\Users\<user.name>\AppData\Local\Programs\MYOB\AccountRight\Huxley.Application.exe

C:\Users\<user.name>\AppData\Local\Programs\MYOB\AccountRight\app-<latest version>\AccountRight.API.AddOnConnector.exe 

If you still receive a message about a failed update after adding these exclusions, check your Internet Explorer settings as described in the next task.

Regardless of which internet browser you use on your computer, AccountRight uses a specific Internet Explorer setting to be turned on.

Here's how to check that it's turned on:

1. Close AccountRight.
2. Open Internet Explorer (click the Start button and type Internet Explorer then click Internet Explorer.
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3. In Internet Explorer, click the SettingsImage Added icon and choose Internet options.
4. Click the Advanced tab.
5. Scroll down near the bottom and select the option Use TLS 1.2.
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6. Click OK to save your changes.
7. Close Internet Explorer.
8. Open AccountRight and open your company file.

If you still receive a message about a failed update, check your firewall settings as described in the next task.

Your computer's firewall keeps your computer safe by monitoring incoming and outgoing traffic. But it might be preventing AccountRight from downloading updates. If you're knowledgeable about your firewall settings, or with the help of an IT person, you can create a rule to allow connections with the domain ar-services.myob.com. Check the help for your firewall program about how to add rules.

Just be careful as adding, changing, or deleting rules incorrectly can cause your computer to be more vulnerable or can cause some programs not to work.