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  • Go to the Payroll command centre and click Manage Payments. A login window will appear.
    • If you've been given access to record or authorise payments, log in with your my.MYOB account details. The Manage Payments window will appear.
    From here you can check the status of a payment. The

    To open the Manage Payments window, go to the Payroll command centre and click Manage Payments. Log in with your MYOB account details if you’re prompted to do so.

    Authorise a payment

    If you need to authorise a payment:

    1. Click the zoom arrow of a payment that shows the Pending Authorisation or Partially Authorised status.
    2. Review the payment details.
    3. Click Authorise to go ahead with the payment.
    4. Enter your MYOB account details and click Get code.
    5. Enter the authorisation code that is sent via SMS to your registered mobile phone number.
    6. Click Authorise and you're done.

      If more than one authoriser needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again, but this time the other authoriser will need to enter their details and the SMS code that'll be sent to their mobile phone.

    Check the status of a payment

    In the Manage Payments window, the Status column will display an updated status for each super payment you've made. These statuses include:

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    AccountRight Plus and Premier, Australia only

    Once you've recorded You can authorise a Pay Super payment , you can view or check its status or authorise it from the the Manage Payments window window.

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    titleTo check the status of superannuation payments
    StatusDescription
    Pending Authorisation
    The payment has been recorded, but needs to be authorised before it can be processed.
    Partially Authorised
    The payment has been authorised by at least one Authoriser, but needs to be authorised by at least one more Authoriser before it can be processed. See the FAQs below for additional information.
    Authorised
    The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.
    Funds Requested
    The funds for this payment have been requested from your bank account.
    Processing Payment
    The funds for this payment have been withdrawn from your bank account, and are awaiting further processing.
    Completed
    The payment has been processed, and contributions are being paid into your employees' superannuation funds.
    Withdrawal Failed
    There was an error withdrawing funds from your bank account for this payment. This may be because there were insufficient funds, or the account has been closed. Once you have rectified this, you'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.
    Still need help? Contact MYOB Support on 1300 555 931.
    Payment Failed
    There was an error making this payment. You'll need to reverse the payment in AccountRight, then contact MYOB Support on 1300 555 931.
    Reversal Required
    There was an error paying the contributions into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.
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    If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.

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    <h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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    titleHow long does it take for superannuation funds to receive payments?

    It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team.

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    titleWhen will the superannuation payment be processed?

    The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.

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    titleWhat can I do about a partially authorised payment?

    If a payment has been partially authorised (where not all authorisers have given their approval), you have two options:

    • Reverse it: In the Manage Payments window, click the zoom arrow to open the payment, then go to the Edit menu and choose Reverse Pay Superannuation. The contributions that were part of this payment will reappear in the Pay Superannuation window so you can process them again.
    • Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised.
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    titleCan I delete transactions from the Manage Payments window?

    You can't delete payments from the Manage Payments window, but you can reverse them.

    1. Click the zoom arrow to open the transaction.
    2. Go to the Edit menu and choose Reverse Pay Superannuation.
    3. Click OK to the confirmation message.
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    titleRelated topics
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    Superannuation

    Make superannuation payments

    Set up About Pay Super

    Paying payroll liabilities

    About SuperStream

    Reversing and reprocessing superannuation payments

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