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What this error looks like

CMN.ATO.GEN.200001 An unexpected error has occurred. Please contact the ATO.

What causes this error?

This typically is to do with an ABN being incorrectly entered during the Connect to ATO process. This may be because:

  • you've entered your agent ABN instead of the business's ABN
  • you've entered in the wrong ABN
  • the ABN entered during the Connect to ATO process doesn't match what's in your Company information.

How to resolve this error

Things to checkSteps
Check the ABN you entered in Company information, matches what was entered during Connect to ATO process.

If the ABN in Company information is incorrect

  1. Enter the correct ABN to Company information.
  2. Continue to process pay runs as you normally would.

The correct YTD amounts will sent to the ATO next pay run.

If the ABN you entered during the Connect to the ATO process is incorrect

  1. Get in touch with our support team on 1300 555 123.

Make sure you have your ABN details handy.

Both ABNs match and are correct

Move to the next step.

What Software ID did you provide when notifying the ATO you are using MYOB for payroll reporting

Someone else gave me the Software ID (eg tax or BAS agent)

Each Software ID is unique to the current user. You must get the Software ID from MYOB, while logged in to your own account.

  1. Get your unique Software ID from Payroll > Payroll Reporting > Online Reporting Centre > ATO settings.
  2. Notify the ATO you're using MYOB for Single Touch Payroll reporting.
  3. Continue to process pay runs as you normally would.

The correct YTD amounts will sent to the ATO next pay run.

I think I used the Software ID from MYOB, logged in as me

You can check this.

  1. Get your unique Software ID from Payroll > Payroll Reporting > Online Reporting Centre > ATO settings.
  2. Log in to Access Manager or call the ATO and check that the correct Software ID has been provided.

The Software ID I provided to the ATO was correct

  1. Get in touch with our support team on 1300 555 123, and we’ll help you out.

Once the error is fixed the details will be sent when you process your next pay run.

 
Related topics

Task 1 - Check payroll details

Task 2 - Connect to the ATO

Assign ATO reporting categories

 

 

help
Small Business
AccountRight
AccountRight 2017
Australia
New Zealand

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