SBR.GEN.AUTH.006

You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.

If you haven't notified the ATO...

1. Go to the Payroll command centre and click Payroll Reporting.
2. Click Payroll Reporting Centre.
3. If prompted, sign in using your MYOB account details (email address and password).
4. Click the ATO settings tab.
5. Note down your Software ID.
6. Notify the ATO you're using MYOB for payroll reporting by either:
   • phoning the ATO on 1300 852 232, or
   • using Access Manager to notify the ATO of a hosted SBR software service.

If you have notified the ATO...

Check your ATO settings and update Single Touch Payroll details if necessary.

1. Go to the Payroll command centre and click Payroll reporting.
2. Click Payroll Reporting Centre.
3. If prompted, sign in with your MYOB account details.
4. Click the ATO settings tab.
5. Check the ABN.
6. If the ABN is incorrect click Edit STP business details (near the bottom of the screen).
7. Follow the prompts to set up Single Touch Payroll again.

Once the error is fixed, the latest payroll information will be sent to the ATO when you report your next pay run to the ATO, or you can send an update event as described in the FAQs below.

If the issue persists, get in touch with our support team.

SBR.GEN.AUTH.008

You'll get this error if you've notified the ATO of the wrong Software ID.

To get your Software ID and notify the ATO:

1. Go to the Payroll command centre and click Payroll Reporting.
2. Click Payroll Reporting Centre.
3. If prompted, sign in using your MYOB account details (email address and password).
4. Click the ATO settings tab.
5. Note down your Software ID.
6. Notify the ATO you're using MYOB for payroll reporting by either:
   • phoning the ATO on 1300 852 232, or
   • using Access Manager to notify the ATO of a hosted SBR software service.

Once the error is fixed, the latest payroll information will be sent to the ATO when you report your next pay run to the ATO, or you can send an update event as described in the FAQs below.

If the issue persists, get in touch with our support team.

CMN.ATO.AUTH.007

There are a couple of reasons why you might be getting this error. Usually, it's because there is a mismatch of data between the ATO and MYOB systems.

In Access Manager...

Make sure the tax or BAS agent has permission to lodge payroll reports.

Confirm you've notified the ATO that the business is using MYOB for payroll reporting.

In the tax or BAS agent portal...

Make sure the client is in your client list.

Confirm the client's details are correct (ABN, TFN and ABN branch number), and that they match what's in MYOB.

In MYOB...

Get in touch with our support team.

Once the error is fixed, the latest payroll information will be sent to the ATO when you report your next pay run to the ATO, or you can send an update event as described in the FAQs below.

CMN.ATO.AUTH.008

This error means you're not authorised to submit this lodgment on behalf of this client. There are a few things you can do:

• If you're a tax agent, use your registered agent number and try to lodge again.
• If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required.
• If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again.

You also need to make sure your agent number is linked to the correct agent ABN in Access Manager.

CMN.ATO.AUTH.011

This error will only be for Tax or BAS agents. It means the client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP.

See Update your STP details.

CMN.ATO.GEN.200001

What causes this error?

This typically is to do with an ABN being incorrectly entered during the Connect to ATO process. This may be because:

• you've entered your agent ABN instead of the business's ABN
• you've entered in the wrong ABN
• the ABN entered during the Connect to ATO process doesn't match what's in your company information (Payroll command centre > Payroll Reporting > Company Information).

How to resolve this error

CMN.ATO.GEN.XML03

This error means there's an invalid character somewhere in your in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.

To check your employee cards

1. Go to the Card File command centre > Cards List.
2. Click the Employee tab.
3. Click the blue zoom arrow to open an employee's card.
4. On the Profile tab, check the following fields and remove any invalid characters:
   • Last Name
   • First Name
   • Address
   • Suburb/City
   • Postcode (if the correct postcode only has 3 digits, enter a zero at the start)
5. On the Payroll Details tab > Taxes section, check the Tax File Number field and remove any invalid characters.
6. Click OK if you've made any changes.
7. Repeat for each of your employees.

To check your payroll category names

1. Go to the Payroll menu > Payroll Categories.
2. Repeat the following steps on each payroll category on the Wages, Superannuation and Deductions tabs:
   1. Click the blue zoom arrow to open a payroll category.
   2. Check the Name field and remove any invalid characters.
   3. Click OK if you've made any changes.

Once you've removed any invalid characters, your employees' latest year-to-date payroll information will be sent to the ATO the next time you do a pay run. Or you can send updated information to the ATO at any time as described in the FAQs below. 

CMN.ATO.PAYEVNTEMP.000389

This error means the pay run hasn't successfully sent to the ATO. But you can easily send it from the Single Touch Payroll reporting centre.

To send the report to the ATO

1. Go to the Payroll command centre and click Payroll Reporting.
2. Click Payroll Reporting Centre.
3. If prompted, sign in using your MYOB account details (email address and password).
4. Send the report to the ATO (it'll have a status of Not sent)
   • If you're reporting via STP Phase 2, click the report then click Send to ATO.
   • If you're reporting via STP Phase 1, click the elipses button for the report and choose Send to ATO.
5. Enter your details into the declaration and click Send.

CMN.ATO.PAYEVNT.EM99507

This error means there is an issue with the previous BMS ID that you transferred to the ATO when you set up STP in AccountRight.

This error will occur if:

• you transferred the wrong previous BMS ID, or
• you transferred a previous BMS ID when you didn't need to (you only need to transfer a previous BMS ID if you've reported via STP in the current payroll year in other payroll software, before moving to AccountRight).

How you fix this error depends on your scenario:

Most rejection errors are generated by the ATO, so check the ATO website for more details.

Can't find your error? Get in touch with our support team.

How do I resend a rejected report to the ATO?

You can't resend a rejected report and the Rejected status will remain for the report in the Payroll Reporting Centre.

Once you've fixed whatever caused the report to be rejected, the employee's latest year-to-date payroll information will be sent to the ATO after you process their next pay run.

Alternatively, you can send an update event to the ATO as described in the FAQ below.

How do I send an update event to the ATO?

An update event is where you send your employees' latest year to date payroll totals to the ATO. This ensures your payroll totals in MYOB sync with the figures held by the ATO.

If you're reporting via STP Phase 2, you can send an update event from the STP reporting centre. Otherwise you'll need to record a zero dollar ($0) pay for each employee whose year to data payroll totals you want to send to the ATO.

What information is sent to the ATO?

Only your employees' year to date figures are sent to the ATO. So each time you process a pay run, your employees' latest year to date figures are sent to the ATO

How do I fix or delete a report that's been sent to the ATO?

You can't delete or "undo" a report that's been sent to the ATO. Instead, you'll need to reverse or delete the incorrect pay, record it again and submit it to the ATO.

Can I resend a report to the ATO after I've fixed it?

No, you can't resend, delete, or undo rejected reports in the ATP reporting centre. The Rejected status will remain for the report. But once you've fixed the issue (maybe you need to change a pay), updated payroll information will be sent to the ATO on the following pay run.

What's a pay event and an update event?

Pay runs submitted to the ATO are either pay events or update events.

A pay event can only occur in the current payroll year, and will contain a dollar value. A regular pay run is considered a pay event, where both employee and employer year-to-date totals are submitted to the ATO.

An update event can only occur in the current payroll year, but it won't contain a dollar value. For example, if you change a paid amount from one payroll category to another—like changing a $20 bonus to a $20 commission. The pay amount won't change, but the details will. For update events, only the employee's year-to-date totals are sent to the ATO, but not the employer's year-to-date totals. See the FAQ above about sending an update event.