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https://help.myob.com/wiki/x/FISwBQ
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We're saying goodbye to MYOB Direct Debit
We're discontinuing our MYOB Direct Debit service from 20 September 2022. From now on, you won't be able to set up new direct debit requests, but you can still manage your existing ones until we shut down the service.
For active direct debit requests, any payments scheduled from this date will not be processed. See below for more information.
What does the end of MYOB Direct Debits mean for me?
You may have received an email or other notification that we'll be discontinuing the MYOB Direct Debits service.
If you have active MYOB direct debit requests, any payments scheduled from 20 September will not be processed. If you want customers to continue paying you by direct debit, you'll need to make new arrangements with another provider.
What should I do with my active agreements?
Before the service ends on 20 September, we recommend that you:
- Contact your active direct debit customers to advise them of this change.
- Cancel their agreements – see 'To cancel a direct debit request', below.
Until the service has ended, you can still:
- cancel a request (before or after a customer has authorised it)
- view those requests and their statuses (Sales command centre > Direct debit requests > MYOB direct debit tab)
- pause and resume a request (pending requests can't be paused).
Consider recurring invoices and online invoice payments
You can set up recurring invoices and get them to record automatically. And, if you're using Online Invoice Payments, your customers have an easy way to pay you online.
- Go to the Sales command centre and click Direct Debit Requests.
- On the MYOB direct debit tab you'll see your direct debit requests and their Status (Pending for requests not yet authorised by the customer or Active for those that have been authorised).
- If you want to cancel a direct debit request, click the ellipsis and then choose Cancel
- Click Cancel direct debit in the message that appears. The Status of the direct debit request changes to Cancelled. The customer will be automatically emailed that the direct debit request has been cancelled.
- Go to the Sales command centre and click Direct Debit Requests.
- On the MYOB direct debit tab you'll see your direct debit requests and their Status (Pending for requests not yet authorised by the customer or Active for those that have been authorised).
- If you want to pause a direct debit request, click the ellipsis and then choose Pause. You'll see the details of when the pause will take effect.
- Click Pause. The Status of the direct debit request changes to Paused. The customer will be automatically emailed that the direct debit request has been paused.
- To resume a paused direct debit request, click the ellipsis and then choose Resume. You'll see the details of when the payments will resume.
- Click Resume. The Status of the direct debit request changes to Active. The customer will be automatically emailed that the direct debit request has been resumed.
How the direct debit payments look in AccountRight
If a customer has authorised a direct debit request, they'll be emailed a reminder that a direct debit is scheduled two days before a payment is due. When the payment is debited, the Status of the invoice in AccountRight's Sales Register will change from Open to Closed:
You'll also receive an email that the invoice has been paid.
FAQs
Who can I talk to about the end of MYOB Direct Debits?
If you have any questions or concerns, please contact our payments support team:
Phone: 1300 783 674
Email: support@myobpayby.com
What are the fees for using direct debits?
There are no setup or cancellation fees. The fees for each payment are 0.7% +25c, capped at a maximum of $4. So, you'll never pay more than $4.
Associated fees and charges are direct debited on a monthly basis from the bank account you pay your MYOB subscription with.
When are payments settled into my account?
Payments will be settled into your nominated settlement account within 3 days from the direct debit plan date.
What account types are supported?
Most bank accounts are Osko-enabled or PayID-enabled and these are the bank accounts that can accept direct debit requests. When the customer tries to accept a direct debit request, a check is made to ensure they have the correct bank account type.
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