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To email from AccountRight, you need to have Microsoft Outlook 2007 or later (32-bit) installed.

There are some things you'll need to do before you can email from AccountRight.

Make Outlook your default email program

AccountRight relies on Microsoft Outlook software being installed on your computer, and for it to be set as the default email program.
Apps like the default Mail app provided with Windows 10 or 8 are not compatible.

To set Outlook 2013 or 2010 as your default email program
  1. Open Microsoft Outlook.
  2. Click the File tab.
  3. Click Options.
  4. Under Start up options, select the Make Outlook the default program for E-mail, Contacts, and Calendar checkbox.
To set Outlook 2007 as your default email program
  1. Open Microsoft Outlook.
  2. Go to the Tools menu and choose Options.
  3. Click the Other tab.
  4. Under General, select the Make Outlook the default program for E-mail, Contacts, and Calendar checkbox.

Choose the email address to send emails from

If you have more than one email account set up in Outlook, emails will be sent from AccountRight using the default email address that’s selected in Outlook.

To set a default email address in Outlook 2013 or 2010
  1. Open Microsoft Outlook.
  2. Click the File tab.
  3. Click Account Settings and then choose Account Settings from the list.
  4. Select the email account you want to make the default account, and then click Set as Default. (If the option is greyed out, it means that the account you’ve selected is already the default account.)
  5. Click the Data Files tab and again select the email address you want to use then click Set as Default.

Emails still being sent from the wrong address? If you’re using Outlook 2010 or 2013, see if the issue posted on the Microsoft Support site applies to you, and what you can do to resolve it.

To set a default email address in Outlook 2007
  1. Open Microsoft Outlook.
  2. Go to the Tools menu and choose Account Settings.
  3. Select the email account you want to make the default account, and then click Set as Default. (If the option is greyed out, it means that the account you’ve selected is already the default account.)
  4. Click the Data Files tab and again select the email address you want to use then click Set as Default.