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Visit My Account to see details of your MYOB AccountRight subscription and to edit your contact and payment details. Note that some account changes, such as updating your subscription or credit card details, require you to be the primary account contact for your MYOB subscription. This is typically the person who set up your MYOB subscription.

Change or view your subscription details

If you need to:Do this:
view or change your subscription

If you're the primary account contact for your MYOB subscription, you can change or update your subscription.

  1. Log into My Account (myaccount.myob.com) using your MYOB account details (email address and password).
  2. In My Account, click Manage my product.
change subscription payment details (credit cards)

If you're the primary account contact for your MYOB subscription, you can change or update your credit card details.

  1. Log into My Account (myaccount.myob.com) using your MYOB account details (email address and password).
  2. In My Account, click View payment details. 
  3. To change your payment method, click Edit.

  4. Choose the payment method you're changing.

  5. Enter the card or account details.

  6. (Direct debit only) Select the option to agree with the Terms of use.

  7. Click Save.

If you need to edit your subscription details (other than the card you use to pay for MYOB AccountRight) contact MYOB support.

view or pay your MYOB invoices
  1. Log into My Account (myaccount.myob.com) using your MYOB account details (email address and password).
  2. In My Account, click View my bills.
  3. You can now view, download, and pay your MYOB invoices.
change business address details

If you're the primary account contact for your MYOB subscription, you can change or update your address details. Changing these details won't change the business address in your AccountRight company file (to change this see Changing your business name and contact details).

  1. Log into My Account (myaccount.myob.com) using your MYOB account details (email address and password).
  2. In My Account, click Manage account > Account details.
  3. Click the Edit button.
  4. Make your changes.
  5. Click Save.

If you're the primary account contact but can't change your business address details online, contact MYOB support for help.

Note that you can't change your business name online. See below for more information.

change business name

MYOB requires written authorisation from the original owner or director of the company that purchased the software before we can change your business name.

You'll need to complete a Change of Details form, which is available by contacting us.

change contact details

If you're the primary account contact for your MYOB subscription, you can change or update your contact details (name and phone number) that MYOB has on file for you. Changing these details won't change the contact details in your AccountRight company file (to change this see Changing your business name and contact details).

  1. Log into My Account (myaccount.myob.com) using your MYOB account details (email address and password).
  2. On the Home tab in In My Account, click Update contact details.
  3. Click the Edit button.
  4. Make your changes.
  5. Click Save.

If you're the primary account contact but can't change your contact details online, contact MYOB support for help.

cancel your AccountRight subscription

See Cancelling your MYOB subscription.

purchase an additional AccountRight subscription

Contact us for help.

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On the Contact us page, look for the chat button in the bottom corner to start a live chat with a specialist.
change a subscription from Partner pays to Client pays (MYOB Partners only)

If you're an MYOB Partner wanting to move partner and your practice is paying for a client 's SME file from Partner pays to client pays, you'll need to contact us for help. Log file subscription, but you want to change this so that your client pays for the subscription, log a support case via MYOB Practice, or speak to us on Live Chat (look for the chat button Image Removed in the bottom corner of the page)contact us.

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Activate a company file

Create a company file

Invite a user to an online file

Cancelling your MYOB subscription

  

help
Small Business
AccountRight
AccountRight 2017
Australia
New Zealand

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