Why wasn't my payroll information reported to the ATO?
If you're connected to the internet, your payroll information should be sent to the ATO without any issues.
But if you see this message when trying to declare to the ATO when processing your payroll, it can mean:
- you're not connected to the internet
- your internet connection isn't stable, or
- your computer needs updating.
So after receiving the above message, make sure your internet connection is fine and try submitting the report again as described above.
If you're still having trouble, you might need to install a Microsoft security update on your computer.
To install the required update, you (or your IT person) can follow this Microsoft support article.