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Australia only, 2020.2 and later

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Direct payments availability Only businesses registered as Sole Traders and/or Private Companies with the Australian Business Registry will be eligible able to apply.

Once you've set AccountRight up for direct electronic payments and recorded a payment, you then need to authorise that payment so that the payees receive the funds.

You'll need to have your phone handy to do this, with the MYOB Secure app installed (you set this up when you set up electronic payments). If you've recorded a payment but need to change it, see Changing or fixing direct electronic payments.

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Only the payment administrator, authoriser or submitter for direct electronic payments can authorise payments from AccountRight. Read more about online access levels.

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title	To authorise a payment

Go to the Banking command centre and click Prepare Electronic Payments. The Prepare Electronic Payments window appears listing all electronic payments waiting to be processed.
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If you're not signed into AccountRight, you can also go to payments.myob.com to authorise payments.
Click Manage Payments.
Log in with your MYOB account details.
Select the business you're authorising the payment for.

The payment portal appears, showing any payments waiting to be authorised.
Select the payment to be authorised. The details of the payments are displayed.
Click Authorise. An alert will appear in the MYOB Secure app on your mobile phone
In the MYOB Secure app, tap Allow to authorise the payment.
In the payments portal, your payment appears with a status of Processing. Once it's been processed, its status will change to Processed.

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title	To view a payment's status

To view a payment's status

Go to the Banking command centre and click Prepare Electronic Payments. The Prepare Electronic Payments window appears.
Click Manage Payments.
Log in with your MYOB account details.
Select the business you are authorising the payment for. The payment portal appears.

Click the Batch Payments tab. A list of your electronic payments appear and their status.

Status	Description
Needs authorisation	The payment is yet to be authorised.
Processing	The payment has been authorised and is being processed by the bank.
Processed	The payment has been cleared by your bank and sent to your payees.
Errors	The payments portal has encountered an error. Click payment to view the error message for information on what caused the error. If you can't fix the issue in the payment that caused the error, you'll need to contact our support team for help, by either: calling us on 1300 783 674 between 9am and 5pm (AEST) Monday to Friday, or sending an email to payments_support@myob.com

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<h2><i class="fa fa-comments"></i>  Direct electronic payments FAQs</h2><br>

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title	Can I change an authoriser?

Can I change an authoriser?

Yes you can. Your payments must be authorised by those entrusted to approve payment transactions. These individuals are called MYOB Payment authorisers and they can be added or removed at any time from your MYOB Payments portalThe person who signed up for direct payments becomes the payment authoriser automatically. Other people who have been set up as users in AccountRight can be made authorisers.

Go to the Banking menu and choose Prepare electronic payments.
Click Manage direct payments.
If prompted, sign in to your MYOB account.
Click the business you're changing authoriser for.
Click your business name and choose Manage users.
Click the user who you want to make an authoriser.
For their Role, choose Authoriser then click Save.

The current authoriser will receive an email advising that a new authoriser has been set up and they'll need to confirm it.

Once the current authoriser has approved the change, the new authoriser will receive an email prompting them to complete an identity verification before they can approve payments.

Having trouble?

Contact our support team for help, by either:

calling us on 1300 783 674 between 9am and 5pm (AEST) Monday to Friday, or
sending an email to payments_support@myob.com

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title	Can I have multiple authorisers for a payment?

Can I have multiple authorisers for a payment?

Yes, you can have up to 2 authorisers.

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title	Can I future date a payment?

Can I future date a payment?

No. Payments will be disbursed as follows:

If the payment is authorised	At this time	Employee/supplier will receive the money (if they're with a major bank)	Employee/supplier will receive the money (if they're not with a major bank)
On a business day	Before 6:00pm	Next business day	Second business day after authorising the payment
On a business day	After 6:00pm	Second business day after authorising the payment	Third business day after authorising the payment
On a weekend	Anytime	Second business day after authorising the payment	Third business day after authorising the payment
On a public holiday, special holiday, or bank holiday	Anytime	Second business day after authorising the payment	Third business day after authorising the payment

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title	When will my payments be disbursed?

When will my payments be disbursed?

If the payment is authorised	At this time	Employee/supplier will receive the money (if they're with a major bank)	Employee/supplier will receive the money (if they're not with a major bank)
On a business day	Before 6:00pm	Next business day	Second business day after authorising the payment
On a business day	After 6:00pm	Second business day after authorising the payment	Third business day after authorising the payment
On a weekend	Anytime	Second business day after authorising the payment	Third business day after authorising the payment
On a public holiday, special holiday, or bank holiday	Anytime	Second business day after authorising the payment	Third business day after authorising the payment