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There's a button on the error that does this for you, and often this fixes the issue.

this because it removes temporary files stored on your computer which can sometimes cause problems. When AccountRight re-opens, the temporary files are gone, and hopefully so is your error.

If the error persists, there's a few things you can do:

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We're really sorry you've received this message. The good news is the team have been working hard to eliminate errors like this, and we've made some great progress.

What causes this message?

Sometimes things don’t go to plan and AccountRight is unable to complete a task. Usually a message appears explaining the cause of the problem and how to fix it. However, if the cause can’t be identified, you’ll see the following message:

Image Removedexample AccountRight errorImage Added

For Restarting AccountRight often resolves errors like the one above, you can:

Restart AccountRight
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titleCheck for a solution

Check for a solution

Use the link

Click check for a solution on the

error message to view a help topic about the error and how it can be fixed. Some

error message to search for a help topic. Some errors are strange beasts

with no obvious causes, so there won't always

without a known cause or solution, so there might not be a help topic

available.		View error details

for your error.

UI Expand
titleCheck for an AccountRight update

Check for an AccountRight update

Each AccountRight update usually fixes a few bugs, so it's important to stay up to date. AccountRight updates happen automatically, but if you haven't seen an update prompt in a while, there might be something going on that's preventing the update process.

See Getting the latest version for more information.

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titleView the error details

View the error details

Click View error details on the error to open a log file containing technical details of the error. If the option Send MYOB the details is selected on the error message, these are the details which are sent to

MYOB for analytical purposes.This is also where you'll find the specific Code associated with your

our developers for analysis to help improve AccountRight.

The error log also contains a specific Code related to your error. Here's an example:

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The following help topics have more information

about some of these errors:Error:

on these error codes:

Something's gone wrong error: "System.NullReferenceException

Error:

"

Something's gone wrong error: "DataException (10000)

Error:

"

Something's gone wrong error: "System.Data.SqlServerCe.SqlCeException

Try the Community ForumThe Community Forum is a great place to find information about errors - and a whole lot more. It's possible someone else has encountered the same error as yours, and the Community has come to the rescue with a solution. If not, why not register for the Forum, then you can ask the Community for help - they're a pretty helpful bunch.Ask MYOB for help

Sometimes we all need a helping hand. Before you contact us, it'll really help us investigate your error if you can:

  • Click View error details on the error message. This creates an error log containing technical information about the error.

    • "

    Something's gone wrong error: "System.InvalidOperationException"

    Something's gone wrong error: "System.Runtime.InteropServices.COMException"

    UI Expand
    titleCheck for Windows updates

    Check for Windows updates

    All PC software relies on Windows to run smoothly. If Windows isn't up to date it can affect all your programs, not just AccountRight.

    If you're using an unsupported Windows version, such as Windows XP, AccountRight won't work. For current Windows versions, Microsoft release frequent updates to ensure Windows runs at its best.

    Windows updates are classified as either Important or Optional. You should always install the Important updates, and some of the Optional updates can also benefit AccountRight.

    To check for Windows updates:

    1. If your computer only allows users with administrator privileges to install updates, log into Windows as administrator.
    2. Go to windowsupdate.microsoft.com and follow the instructions to check for updates.
    3. If updates are available:
      1. Select all Important updates.
      2. Select any Optional updates which refer to .NET Framework.
      3. Click Install to install the selected updates.
    4. Restart your computer. 
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    titleGet help from MYOB

    Get help from MYOB

    We hate errors as much as you do and we're here to help. To assist us:

    • Try to remember what you were doing when the error occurred. Recording a sale? Printing a report? This is very useful information.

    See What if I need more help? for our contact details.

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    • Click View error details on the error message to create an error log containing technical information about the error. Take note of the Code in your error log:

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    Jump on our community forum and search for your error code. Our forum experts have a vast knowledge of software errors and may have come across yours - and provided a solution.

    Alternatively, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

    Or, if you have access to My Account, log in at myaccount.myob.com and click Contact support.

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    Error: Something's gone wrong error: "System.NullReferenceExceptionError: "

    Something's gone wrong error: "DataException (10000)Error: "

    Something's gone wrong error: "System.Data.SqlServerCe.SqlCeException

    What if I need more help?

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    "

    Something's gone wrong error: "System.InvalidOperationException"

    Getting help and support

    help
    Small Business
    AccountRight
    AccountRight 2017
    Australia
    New Zealand

    Was this information helpful?

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    Why not?



    That's no good. Try searching the help. Or maybe the community forum can help answer your question.

    Sorry to hear that. See if our community forum can help. Got a feature idea? Add it to the ideas exchange.

    How would you improve this topic?

    Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.

    Thanks for your feedback.

    Thanks! Anything you'd like to add?

    We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.

     

     

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