Activation and confirmation errors

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If you're having an issue activating or confirming your company file, check below for a solution.

Issue	Solution
Why am I receiving the error "Unable to activate this company file"?	There's a few things which can cause this error. This error can occur when activating or confirming your file. To fix it you'll need to phone MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).
Why am I receiving the error "Maximum number of company files activated"?	This error means that you've already activated the maximum number of company files available under your licence entitlement. To activate the file, you'll need to either: deactivate one of your other company files, or buy an additional company file. For help with these options, MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). Learn more about this error.
Why am I receiving the error "Unable to connect to the online confirmation service"	This error message will appear if you don't have an internet connection. If you do have an internet connection, we recommend temporarily disabling antivirus / firewall software and attempting the activation / confirmation again.
Why has my company file become Read-only?	If an AccountRight window displays Read-only, this means you can view the displayed information but can't record new information. This can occur if: The company file needs to be confirmed (learn about confirmation) Your AccountRight subscription has ended (learn about renewing your subscription) Your user role has been set to read-only for the window you are accessing (learn about user roles)

To minimise activation and confirmation issues:

Avoid changing the system date on your computer.
Avoid moving your file between computers. Instead upload your file to the cloud.
Collaborate with your accountant or bookkeeper by inviting them to your online file.

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Activation and confirmation FAQs

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