Activation and confirmation errors

https://help.myob.com/wiki/x/XABNAQ

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0

1

2

3

4

5

Very dissatisfied

Very satisfied

Why did you give this rating?

It's hard to find information

Instructions are hard to follow

Content isn't detailed enough

It doesn't fix my software problems

Anything else you want to tell us about the help?

If you're having an issue activating or confirming your company file, check below for a solution.

Issue	Solution
Why am I receiving the error "Unable to activate this company file"?	There's a few things which can cause this error. This error can occur when activating or confirming your file. To fix it you'll need to phone MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).
Why am I receiving the error "Maximum number of company files activated"?	This error means that you've already activated the maximum number of company files available under your licence entitlement. To activate the file, you'll need to either: deactivate one of your other company files, or buy an additional company file. For help with these options, MYOB Support on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). Learn more about this error.
Why am I receiving the error "Unable to connect to the online confirmation service"	This error message will appear if you don't have an internet connection. If you do have an internet connection, we recommend temporarily disabling antivirus / firewall software and attempting the activation / confirmation again.
Why has my company file become Read-only?	If an AccountRight window displays Read-only, this means you can view the displayed information but can't record new information. This can occur if: The company file needs to be confirmed (learn about confirmation) Your AccountRight subscription has ended (learn about renewing your subscription) Your user role has been set to read-only for the window you are accessing (learn about user roles)
Unable to confirm after upgrading to the new AccountRight?	If your file has been activated with someone else’s serial number (such as your accountant’s) or with a serial number for a company that you've registered, but you didn't nominate to use with the new AccountRight, then you'll need to change the serial number in your company file. It's easy to do. Open the file in your new AccountRight software, go to the Help menu, choose Change Serial Number and enter the serial number for your AccountRight subscription. Not sure of the number to enter? Contact us and we'll give you a hand.

To minimise activation and confirmation issues:

Avoid changing the system date on your computer.
Avoid moving your file between computers. Instead upload your file to the cloud where it can be accessed from any computer with AccountRight installed.
Collaborate with your accountant or bookkeeper by inviting them to access your online file.

Related topics

About activation and confirmation

Activation FAQs

Confirm activated company files

From the community

Could not retrieve http://community.myob.com/myob/rss/search?q=activate+confirm&filter=labels%2Clocation%2CsolvedThreads&location=category%3AAccountRight&search_type=thread&solved=true - Page not found.

More »

Page tree

To minimise activation and confirmation issues:

Was this information helpful?

Why not?

How would you improve this topic?

Thanks! Anything you'd like to add?

Get started

Company file

Work with others

Banking

Emails & printing

Items

Employees (AU)

Suppliers

Customers

Reporting

EOFY

Tips & tricks