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AccountRight Plus and Premier, Australia only

There's a setting in each employees' card which determines if their pay slips will be emailed, printed or both (Card File command centre > Cards List > Employee tab > open the employee's card > Payroll Details tab > Pay Slip Delivery).

You can print or email pay slips when you process your payroll, or at any time afterwards.

Before you start, make sure AccountRight is set up to send emails. Also, if you want to change the appearance of your pay slips, see Personalising pay slips.

If you print paycheques for your employees, the pay details are included on their paycheque, so you don't need to print pay slips as well.

To print or email pay slips when processing your payroll

To print or email pay slips when processing your payroll

  1. Complete the first 3 steps of the Process Payroll Assistant (Payroll command centre > Process Payroll). Need a process payroll refresher?
  2. At the Pay Slips step of the Assistant, click Print or Email Pay Slips.


    The Review Pay Slips Before Delivery window appears.

    Review pay slips before delivery window
  3. The To Be Printed tab lists all employees for which you haven't printed a pay slip yet. If you're emailing pay slips, click the To Be Emailed tab.
  4. If printing, type the number of pay slips you want to print per employee in the Print field.
  5. If emailing, you can override the default email address for an employee (which is entered in their card), or the subject or message for the email. Select their name in the list and make your changes.

    To change the default subject or message to use when emailing pay slips, click the Email Defaults button in the To Be Emailed tab. Learn more about default email settings.

  6. If you want to filter the list of employees or select a different form layout, click Advanced Filters. For more information, see Advanced batch filters.
  7. Click in the select column ( ) next to the employees you are printing or emailing pay slips for.
  8. Click Print or Send Email.
  9. If you have finished processing the pays, click Finish to close the Process Payroll Assistant.

To print or email pay slips at any other time

To print or email pay slips at any other time

Pay slips are available for printing or emailing for all pays you have processed. This lets you print or email (or reprint or resend) pay slips at any time.

  1. Go to the Payroll command centre and click Print/Email Pay Slips.
  2. Click the To Be Printed or To Be Emailed tab (depending on what you want to do).
  3. If you're reprinting or resending pay slips:
    1. Click Advanced Filters.
    2. Deselect the option Unprinted or Unsent Pay Slips Only.
    3. Click OK.
  4. If printing, type the number of pay slips you want to print per employee in the Print field.
  5. If emailing, you can override the default email address for an employee (which is entered in their card), or the subject or message for the email. Select their name in the list and make your changes.

    To change the default subject or message to use when emailing pay slips, click the Email Defaults button in the To Be Emailed tab. Learn more about default email settings.

  6. Click in the select column ( ) next to the employees you're printing or emailing pay slips for.

  7. Click Print or Send Email.

  Print or email pay slips FAQs


Why do I get the message 'No records exist or match your criteria' when I try to print or email pay slips?

If no records appear in the Review Pay Slips Before Delivery window, check the default pay slip delivery method in the employee card.

  1. Go to the Card File command centre and click Cards List > Employee tab > click the zoom arrow next to the employee card you want.
  2. Click the Payroll Details tab and then Pay Slip Delivery:

Employee card default payslip delivery method

If it's set to Already Printed or Sent, change it to the delivery method you want. Repeat this for employee you want to print or email pay slips for. When you re-open or refresh the Review Pay Slips Before Delivery window, the records should appear.

Note that you can also set the pay slip delivery status when you process payroll, in the Pay Employee window:

Pay Employee window Pay Slip Delivery Status

This overrides the default pay slip delivery method in the employee card for that pay run only.

How do I select the email address pay slips will be sent from?

How do I select the email address pay slips will be sent from?

If you're emailing via Microsoft Outlook, emails from AccountRight will be sent from the default email address selected in Outlook. To change this email address, see Sending emails using Microsoft Outlook.

If you're emailing directly from AccountRight:

  • Emails are delivered on your behalf using MYOB’s email server so will appear from @apps.myob.com.
  • These emails are digitally signed using a Domain Keys Identified Mail (DKIM) signature and the domain is protected by the Sender Policy Framework (SPF).
  • These measures reduce the risk of phishing, and emails sent from AccountRight are less likely to be considered spam by your recipient’s email service. Some email services won’t accept messages that are sent on behalf of someone else. For example, emails that have an @yahoo.com From address, but are delivered using another email provider’s mail server could be marked as spam or be blocked by the recipient’s email provider.
  • You can set the reply-to email address in the email preferences (Setup menu > Preferences > Emailing tab > Reply-to Email Address).
Why am I getting the message "error sending email"?

Why am I getting the message "error sending email"?

If you're getting the message "Error sending email", make sure you're using the latest version of AccountRight. An issue was found in an earlier version and fixed in 2015.2.

If the error persists, go to Setup > Preferences > Reports & Forms tab and deselect the option to Include all YTD amounts and Entitlement Balances on Paycheques Stubs. You can also try to process a "dummy" pay for the employee, then display the pay transaction via the transaction journal and then delete (or Reverse) it. Now try emailing the pay slip which was causing the error.
Which email programs can I use to send emails?

Which email programs can I use to send emails?

If you send emails directly from AccountRight you won't need a separate email program. Otherwise you'll need to use Microsoft Outlook 2010 (32-bit) or later. If you usually send emails via a web email service, such as Gmail, you can most likely access and send emails from Microsoft Outlook via IMAP or POP.

You'll need to refer to your email provider's instructions on how to access and send emails from Outlook, but here's some information that might help you out:

How do I delete a pay slip?

How do I delete a pay slip?

If you need to...do this...
Remove a pay slip which is waiting to be printed or emailed

Open the associated pay and change the Delivery Status to Already Printed or Sent.

Delete an employee's pay and associated pay slip

Delete the pay (open the pay, go to the Edit menu and choose Delete Transaction). This will delete the pay and associated pay slip.

For more details, see Changing a recorded pay.

payslip