https://help.myob.com/wiki/x/T4GFAg
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Australia only, 2020.2 and later
Direct payments availability Only businesses that are currently set up for direct payments can use this feature. We're no longer taking new applications.
If you're set up for direct payments and you've recorded a payment, you then need to authorise that payment so that the payees receive the funds.
You'll need to have your phone handy to do this, with the MYOB Secure app installed (you set this up when you set up direct payments. If you've recorded a payment but need to change it, see Changing or fixing direct electronic payments.
Only the payment administrator, authoriser or submitter for direct electronic payments can authorise payments from AccountRight. Read more about online access levels.
Go to the Banking command centre and click Prepare Electronic Payments. The Prepare Electronic Payments window appears listing all electronic payments waiting to be processed.
If you're not signed into AccountRight, you can also go to payments.myob.com to authorise payments.
- Click Manage Payments.
- Log in with your MYOB account details.
- Select the business you're authorising the payment for.
The payment portal appears, showing any payments waiting to be authorised. - Select the payment to be authorised. The details of the payments are displayed.
- Click Authorise. An alert will appear in the MYOB Secure app on your mobile phone
- In the MYOB Secure app, tap Allow to authorise the payment.
- In the payments portal, your payment appears with a status of Processing. Once it's been processed, its status will change to Processed.
To view a payment's status
- Go to the Banking command centre and click Prepare Electronic Payments. The Prepare Electronic Payments window appears.
- Click Manage Payments.
- Log in with your MYOB account details.
- Select the business you are authorising the payment for. The payment portal appears.
Click the Batch Payments tab. A list of your electronic payments appear and their status.
Status Description Needs authorisation The payment is yet to be authorised. Processing The payment has been authorised and is being processed by the bank. Processed The payment has been cleared by your bank and sent to your payees. Errors The payments portal has encountered an error. Click payment to view the error message for information on what caused the error.
If you can't fix the issue in the payment that caused the error, you'll need to contact our support team for help, or send an email to payments_support@myob.com
Direct electronic payments FAQs
Can I change an authoriser?
The person who signed up for direct payments becomes the payment authoriser automatically. Other people who have been set up as users in AccountRight can be made authorisers.
- Go to the Banking menu and choose Prepare electronic payments.
- Click Manage direct payments.
- If prompted, sign in to your MYOB account.
- Click the business you're changing authoriser for.
- Click your business name and choose Manage users.
- Click the user who you want to make an authoriser.
- For their Role, choose Authoriser then click Save.
The current authoriser will receive an email advising that a new authoriser has been set up and they'll need to confirm it.
Once the current authoriser has approved the change, the new authoriser will receive an email prompting them to complete an identity verification before they can approve payments.
Having trouble?
Contact our support team for help, or send an email to payments_support@myob.com
Can I have multiple authorisers for a payment?
Yes, you can have up to 2 authorisers.
Can I future date a payment?
No. Payments will be disbursed as follows:
| If the payment is authorised | At this time | Employee/supplier will receive the money (if they're with a major bank) | Employee/supplier will receive the money (if they're not with a major bank) |
|---|---|---|---|
| On a business day | Before 6:00pm | Next business day | Second business day after authorising the payment |
| On a business day | After 6:00pm | Second business day after authorising the payment | Third business day after authorising the payment |
| On a weekend | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
On a public holiday, special holiday, or bank holiday | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
When will my payments be disbursed?
| If the payment is authorised | At this time | Employee/supplier will receive the money (if they're with a major bank) | Employee/supplier will receive the money (if they're not with a major bank) |
|---|---|---|---|
| On a business day | Before 6:00pm | Next business day | Second business day after authorising the payment |
| On a business day | After 6:00pm | Second business day after authorising the payment | Third business day after authorising the payment |
| On a weekend | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
On a public holiday, special holiday, or bank holiday | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
Yes
No
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