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https://help.myob.com/wiki/x/xgPWAg
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This section explains the bank feeds management tasks you may need to perform after you've set up a bank feed, or when you no longer want to receive a bank feed.
To check your bank feed status
- Start AccountRight.
- Go to the Setup menu > Manage Bank Accounts. The Manage Bank Accounts window appears.
- Click Add or remove a bank account.
Sign in with your MYOB account details. The My Products page appears, showing your bank feeds information.
The Status column in the Bank Accounts table describes what state the bank feed application is at. Note that the application process can take up to 10 business days to complete. If it’s taken longer than this for your bank feed to become active, or you have any questions about your application, contact bankfeeds@myob.com.Status What it means What you need to do Account Closed
The bank informed us the account has been closed
If you were issued a replacement card (for credit cards) or have a different account then you will need to submit a new bank feed application. See 'To reprint an authority form' below
Account Holder to Contact Bank
There is an issue with your application
Contact your branch manager or account manager
Account Type Not Supported
There are certain types of accounts that banks do not have a bank feed service for.
You will not be able to set up a bankfeed for unsupported account types.
Account Type Required
The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)
Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link
Active – Awaiting Transactions
Bank feed is active, but the account has had no deposits or withdrawals since the bank activated it
No action required because the bankfeed is already active. When you next use the account the transaction will come through the bank feed
Already Loaded
You have already applied for this account on a different application and we have already processed it
Email bankfeeds@myob.com with the bank account details, serial number & company data file number of the file you want the bank feed to go to
Application Form Not Signed
We have received the application form without a signature
Reprint and send the completed and signed form. See 'To reprint an authority form' below
Awaiting Application Form
We have not yet received the application form
Reprint may be required (see above)
Application form submission instructions are provided on the form.
Awaiting Bank
We have received and processed the application and sent it to the bank. We are now waiting on the bank to process the application and activate the bank feed
No action required. If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it
Bank Feed Ready
The bank feed has been activated and is feeding through transactions
No action required
Bank Rejected Signature
The signature on your application form either doesn't match what the bank has on file or the account you are applying for requires more than one person to sign
If the signature is not matching then go to your bank and update it. You will need to resend the form after updating your signature. See 'To reprint an authority form' below.
If multiple signatures are required you will need to reprint the Bankfeeds authorisation form and make sure all required people sign the form (one signature under the other is fine). See 'To reprint an authority form' below
Bank Requires Signature Update
The bank does not have your signature on file
Go to your bank and register your signature. Then resubmit your bank feed application. See 'To reprint an authority form' below.
Billing Account Number Required
You have applied for a credit card and entered the number on the card on your application, but the bank wants the billing account number instead
You will first need to cancel any existing application with this status as bank feeds will never come through. Next, find the billing account number (sometimes called the ‘account number'). It should be displayed on the credit card statement. The billing account number is a 16 digit number. You can then resubmit your bank feed application. See 'To reprint an authority form' below.
Cancelled
This bank feed is cancelled
No action required. If you want the bank feed reinstated you will need to reapply. If you encounter any issues please contact bankfeeds@myob.com with your serial number and a description of the issue.
Hand-Written Amendments
There was handwriting on the form where there shouldn’t have been. Banks are very strict with the form and will not accept any changes to the pre-printed information on the form.
For example, the account name or number has been crossed out and a different name or number has been written
Reprint and resubmit the application form without amendments. See 'To reprint an authority form' below.
Invalid Account Name
The bank has rejected this application because the account name is wrong
You will need to cancel this application and create a new application with the correct account information. See 'To reprint an authority form' below.
If you're sure the account name is correct, email your bank statement to bankfeeds@myob.com and we will chase it up with the bank
Invalid Account Number
The bank has rejected this application because the account number is wrong
You will need to cancel this application and create a new application with the correct account information. See 'To reprint an authority form' below.
If you're sure the account number is correct, email your bank statement to bankfeeds@myob.com and we will chase it up with the bank
Loaded With Another Provider
The bank will not activate this account for bank feeds to MYOB because the account is currently still linked to another provider, e.g. the account is still linked to a bank feed with XERO but has not been cancelled prior to applying for the bank feed with MYOB
Contact your previous provider and make sure the bank feed is cancelled there. You can then resubmit the application for this account. See 'To reprint an authority form' below.
Member Number & Account Type Required
The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)
Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link
Member Number Required
The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)
Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link
Missing Full Card Number
The credit card application form only has the last 4 digits pre-printed on it. There are 12 empty boxes preceding those last 4 digits where you need to write the first 12 digits. These are empty or incomplete
Resubmit the application form and ensure all numbers are provided. See 'To reprint an authority form' below
No Longer Receiving Data
The bank has advised this account is no longer transacting (most likely closed)
No action required. However, if the account still active you can send a copy of the account statement showing recent activity to: bankfeeds@myob.com
Primary Account Number Required
There's more than one credit card on the account/statement. You have applied using the number on the card, but the bank wants the primary account number
Reapply using the primary account number. See 'To reprint an authority form' below
Processing Application
We have received the application form and sent it to the bank for processing.
No action required. If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it
Receiving Feeds With A Different Account Name
The account is already active but with a different account name
Email bankfeeds@myob.com with your serial number and company file ID and we'll help resolve the issue.
Signature Not Matching At Bank
The signature on the application form is not the same one that the bank has on file for this account
Update your signature with your bank and/or resubmit the application with the signature that is on file at your bank. See 'To reprint an authority form' below
Wet Signature Not Received
The signature provided on the application has not been signed by hand, but rather a digital printed (or stamped) signature. Banks will reject these.
Resubmit your application and ensure the signature is physically signed
To reprint an authority form
- Start AccountRight.
- Go to the Setup menu > Manage Bank Accounts. The Manage Bank Accounts window appears.
- Click Add or remove a bank account. An internet browser window opens and the my.MYOB Log In page appears.
- Log in with your my.MYOB login details. The My Products page appears, showing your bank feeds information.
- Select an account and click Print authority form. The BankLink authority form and cover sheet appear.
- Print the form.
To cancel a bank feed
You need to be the online owner to cancel a bank feed. This is typically the person who set up your AccountRight subscription.
- Log in to my.MYOB (Australia | New Zealand).
- Go to the My Products menu and choose My Products.
- Select the AccountRight product and serial number which has the bank feed to be cancelled.
- Click Bank Feeds.
- Choose the applicable company file. The bank feeds for that company file will be listed.
- Click Cancel in the Actions column of the bank feed you want to cancel.
- Click OK to the confirmation message.
The bank feed will be cancelled immediately and the status will change to Cancelled. On the Manage Bank Feeds window in AccountRight, the status for this bank feed will also display as Cancelled.
If you need to set up a new bank feed for this bank or credit card account in a different AccountRight company file, give us a call.
Australia - 1300 555 931 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)
New Zealand - 0508 328 283 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)
To delete a cancelled bank feed account
- Start AccountRight.
- Go to the Setup menu > Manage Bank Accounts. The Manage Bank Accounts window appears.
- Select the account you want to delete. Note that you cannot delete accounts that have received bank transactions.
- Click the delete icon ( ). The account is deleted.
Bank feed FAQs
Can I change my AccountRight bank feed to an MYOB Essentials bank feed (or vice-versa)?
Yes! If you want to change your AccountRight bank feed to Essentials (or vice-versa), contact our bank feed support team and we'll take care of it for you.
Australia - 1300 555 931 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)
New Zealand - 0800 606 962 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)
I've changed bank accounts - how do I update my bank feed?
If you want the new bank account to be associated with the same AccountRight account, you'll need to:
- cancel the original bank feed (see instructions above), then
- apply for a new bank feed.
If you want the new bank account to be associated with a different AccountRight account, just add a new bank feed.
How do I switch a bank feed to a different company file?
To change an active bank feed from one AccountRight company file to another, contact our bank feed support team and we'll take care of it for you.
Australia - 1300 555 931 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)
New Zealand - 0800 606 962 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)
How do I change the AccountRight account my bank feed is linked to?
You can only change the AccountRight account a bank feed is linked to if there are no approved matched transactions which have been reconciled. If there are, you'll first need to undo the reconciliation, then unapprove the matched transactions.
You'll then be able to changed the linked account as follows:
- Go to the Banking command centre and click Bank Feeds. The Bank Feeds window appears.
Click Manage Bank Accounts. The Manage Bank Accounts window appears.This window shows all the bank feeds you have set up and their status.
Select the correct account from the list in the Associated Account column. This will be the account that the bank feed will be assigned to.
Only accounts with the Account Type of Bank or Credit Card can be associated with a bank feed. See Set up accounts for more information on account types.
- Click Use Account. The account is linked to the bank feed.
- Click OK. The Banking command centre reappears.
How do I reactivate a cancelled bank feed?
Re-apply for the bank feed. See Set up bank feeds.