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https://help.myob.com/wiki/x/vhTYB
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AccountRight Plus and Premier, Australia only
You can't resend, delete, or undo rejected reports.
The Rejected status will remain for the report, but once you've fixed the issue, updated payroll information will be sent to the ATO on the following pay run.
| Error code | Problem | Resolution |
|---|---|---|
| CMN.ATO.GEN.200001 | The wrong ABN has been entered during set up. | See Single Touch Payroll reporting error: "CMN.ATO.GEN.200001" |
| CMN.ATO.AUTH.007 | You usually get this error when the ATO and MYOB data don’t match. | See Single Touch Payroll error CMN.ATO.AUTH.007 |
| CMN.ATO.AUTH.008 | You're not authorised to submit this lodgment on behalf of this client. | If you're a tax agent, use your registered agent number and try to lodge again. If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required. If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again. You also need to make sure your agent number is linked to the correct agent ABN in Access Manager. |
| SBR.GEN.AUTH.006 | You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting. | See Single Touch Payroll error SBR.GEN.AUTH.006 |
| CMN.ATO.AUTH.011 | Tax or BAS agents only. The client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP. | You'll need to update your STP details. |
| CMN.ATO.PAYEVNT.EM92168 | The update is referring to a previous year where STP reporting did not occur. | You're trying to do an update event for a previous payroll year where there are no reported amounts to update. You'll need to prepare a payment summary for these employees. This could happen if the employee hasn't been paid since setting up STP and you're now in a new financial year. Because the Payment Summary Assistant is no longer available in AccountRight 2020.2 onwards if you're registered for STP reporting, you'll need to complete a manual payment summary for the employee using forms available from the ATO. |
| CMN.ATO.PAYEVNT.00019 | The date entered for the pay update date must not be later than today's date. | Check your payroll dates to make sure they are not future dated. Find out how to change a recorded pay. |
Error code not listed?
All these error codes are generated by the ATO, so check the ATO website for more details.
- Go to the Payroll command centre and click Payroll Reporting.
- Click Payroll Reporting Centre.
- If prompted, sign in with your MYOB account details (email address and password).
- In the list of reports, click the Pay period of the rejected report you want to view. You'll see details of why the report was rejected.
- Use the table above to troubleshoot the issue. If you can't find the error, check the error list on the ATO website or get in touch with our support team on 1300 555 123.
Once you fix whatever caused the report to be rejected:
- the Rejected report will remain listed in the STP reporting centre, and
- a new report will be submitted to the ATO when you do the next pay run. This report will contain your employees' latest year to date payroll figures.
Need to fix a pay? See Changing a recorded pay.
FAQs
How do I resend a rejected report to the ATO?
You can't resend a rejected report and the Rejected status will remain for the report in the Payroll Reporting Centre.
Once you've fixed whatever caused the report to be rejected, the employee's latest year-to-date payroll information will be sent to the ATO after you process their next pay run.
What information is sent to the ATO?
Only your employees' year to date figures are sent to the ATO. So each time you process a pay run, your employees' latest year to date figures are sent to the ATO
How do I send an update event to the ATO?
An update event is where you sync the payroll totals in AccountRight with the figures held by the ATO. This is a quick way of ensuring the ATO has the current year to date payroll figures for your employees.
If you see the Send update event button in the STP reporting centre, you can click that to report your employees latest year to date payroll figures. Otherwise you'll need to record a zero dollar ($0) pay for each employee who's figures you want to report to the ATO.
For all the details, see View Single Touch Payroll reports
How do I fix or delete a report that's been sent to the ATO?
You can't delete or "undo" a report that's been sent to the ATO. Instead, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.
This means if you've reported a wrong amount to the ATO, reverse or delete the incorrect pay, record it again and submit it to the ATO.
Can I resend a report to the ATO after I've fixed it?
No, you can't resend, delete, or undo rejected reports in the ATP reporting centre. The Rejected status will remain for the report. But once you've fixed the issue (maybe you need to change a pay), updated payroll information will be sent to the ATO on the following pay run.
What's a pay event and an update event?
Pay runs submitted to the ATO are either pay events or update events.
A pay event can only occur in the current payroll year, and will contain a dollar value. A regular pay run is considered a pay event, where both employee and employer year-to-date totals are submitted to the ATO.
An update event can only occur in the current payroll year, but it won't contain a dollar value. For example, if you change a paid amount from one payroll category to another—like changing a $20 bonus to a $20 commission. The pay amount won't change, but the details will. For update events, only the employee's year-to-date totals are sent to the ATO, but not the employer's year-to-date totals. You can also process a $0 pay (a pay where all the hours and amounts are removed) which, when sent to the ATO, will act as an update event by submitting the employee's latest year-to-date totals.
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