MYOB AccountRight
Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 75 Next »

https://help.myob.com/wiki/x/ywT2BQ


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

Using an older MYOB product?

If you're using an older MYOB product, like AccountRight v19 or AccountEdge, there's a new way to activate and confirm your company files. For all the details see Activating and confirming older MYOB products.

Activating a company file is a one-off task, and AccountRight will prompt you to do it. It ensures you're using a legitimate copy of our software to record your business data. Learn more about activation and why it's necessary.

You don’t need to activate company files created online or if you're using the file for learning or testing. (Did you know AccountRight has sample company files you can play with?)

If a new company file isn't activated within 30 days, it'll become read-only. This means you won't be able to enter new data. You'll only be able to view, print and export existing information.

How many files can I activate?

If you're using AccountRight Basics, Standard or Plus you can activate one company file. For AccountRight Premier you can activate two company files.

Purchase additional company files by calling us (numbers and times listed above).

For pricing details, check our website (click the FAQs tab here: Australia | New Zealand).

 

To activate a company file

To activate a company file

If you've registered your software and know your serial number, you're ready to activate.

Let's step you through it.

  1. Open the company file to be activated and sign on. The Activation Assistant appears. If your company file has become read-only, open it and go to the Help menu choose Activate your company file.
    Activation Assistant window with online option selected

  2. Click I use this company file to record or edit my business transactions.

  3. Ensure you are connected to the internet.

  4. Choose Activate Online and then click Next. The Details window appears.
  5. If you have not previously entered your serial number, type it in the Serial Number field.
  6. Click Activate.

  7. Close the assistant.

Can't activate online?

If you can't activate your company file online, you can either:

  • contact us via live chat (go to the Contact us page and click the chat button at the bottom of the page), or
  • submit a support request via My Account (log in at myaccount.myob.com and click Contact support).

Having trouble?

Check our Activation FAQs or Activation and confirmation errors.

To deactivate a company file

To deactivate a company file

If you've activated a file in error or have an old file you no longer need, you can deactivate it. Just contact product support (on the Contact Us page, click the chat button at the bottom or scroll down for other options).

When you open a deactivated company file in AccountRight, it'll be read-only. Once we've deactivated the file, you'll be able to open a deactivated company file in read-only mode, but you won't be able to save any new information.

Can't find your answer?

Contact product support
Live Chat

You can start a chat session from the Contact Us page of the MYOB website (look for the chat button at the bottom of the page).

Can't see the chat button? If you're using an ad blocker on your web browser, this might be stopping the chat button appearing. Otherwise it probably means our support team are swamped and can't start any new chats. Try again later, or call us (scroll down on the Contact Us page for options).

Submit a support requestIf you have access to My Account, log in at myaccount.myob.com and click Contact support.
 
Related topics

Create a company file

Activation FAQs

Confirm activated company files

What is registration?

help
Small Business
AccountRight
AccountRight 2017
Australia
New Zealand

Was this information helpful?

Yes
No

Why not?



That's no good. Try searching the help. Or maybe the community forum can help answer your question.

Sorry to hear that. See if our community forum can help. Got a feature idea? Add it to the ideas exchange.

How would you improve this topic?

Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.

Thanks for your feedback.

Thanks! Anything you'd like to add?

We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.

 

 

Looking for someone to help you? Get in touch with an MYOB advisor for specialist help with your business Find an advisor

  Get started

  Company file

 

  Work with others

 

  Banking

 

  Emails & printing

 

  Items

  Employees (AU)

 

  Suppliers

 

  Customers

 

  Reporting

 

  EOFY

 

  Tips & tricks

 

Copyright © 2023 MYOB Technology Pty Ltd. All rights reserved