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https://help.myob.com/wiki/x/-A_EAQ
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Activating a company file is a one-off task. It ensures you're using a legitimate copy of our software to record your business data. Learn more about activation and why it's necessary.
You don’t need to activate company files created online or if you're using the file for learning or testing. (Did you know AccountRight has sample company files you can play with?)
If a new company file isn't activated within 30 days, it'll become read-only. This means you won't be able to enter new data. You'll only be able to view, print and export existing information.
Activation limits
If you're using AccountRight Basics, Standard or Plus you can activate one company file. For AccountRight Premier you can activate two company files.
Purchase additional company files by calling us on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).
For pricing details, check our website (click the FAQs tab here: Australia | New Zealand).
To activate a company file
If you've registered your software and know your serial number, you're ready to activate.
Let's step you through it.
Open the company file to be activated and sign on. The Activation Assistant appears. If your company file has become read-only, open it and go to the Help menu choose Activate your company file.
Click I use this company file to record or edit my business transactions, then choose an activation option:
If you choose... Do this... Activate Online (Recommended) - Ensure you are connected to the internet.
- Choose Activate Online and then click Next. The Details window appears.
- If you have not previously entered your serial number, type it in the Serial Number field.
- Click Activate to activate the file.
Activate by Phone You can activate by phone during the hours shown below, however, wait times may apply. We recommend you use this option only if you can't activate your file online. Note that you will still need to be able to access an activation licence file via email to activate by phone.
- Select the Activate by phone option and click Next.
- If you have not previously entered your serial number, type it in the Serial Number field.
- Call MYOB on the phone number displayed above the Serial Number field and request a licence file to be emailed to you.
- In Australia call 1300 555 151 (7 days a week: 7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun (Melbourne time))
- In New Zealand call 0800 60 69 62 (7 days a week: 9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun (New Zealand time))
- Once you have received the email, detach your licence file and save it to your computer (for example, your desktop).
- In the Activation Assistant, click Browse next to the Select the licence file to load field, to locate the licence file.
- Select the file and click Open.
- Click Activate to activate the file.
Close the assistant.
Having trouble activating? Check our Activation FAQs or Activation and confirmation errors.
Feel like a chat? Contact us and we'll be happy to help.
Deactivating a company file
If you've activated a file in error or have an old file you no longer need, you can deactivate the file by calling MYOB on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).
You will be able to open a deactivated company file in read-only mode, but you won't be able to save any new information.
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