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https://help.myob.com/wiki/x/NBkkAw
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Australia only, 2020.2 and later
Direct payments availability
This feature is being launched in Australia throughout June & July 2020 and we'll be making it available for one group of accounts at a time. Until early July, only businesses registered as Sole Traders with the Australian Business Registry will be able to apply. From early July onwards, both Sole Traders and Companies will be eligible to apply.
Once you've set AccountRight up for direct electronic payments and recorded a payment, you then need to authorise that payment so that the payees receive the funds.
You'll need to have your phone handy to do this, with the MYOB Secure app installed (you set this up when you set up electronic payments). If you've recorded a payment but need to change it, see Changing or fixing an electronic payment.
Only the payment administrator, authoriser or submitter for direct electronic payments can authorise payments from AccountRight. Read more about online access levels.
Go to the Banking command centre and click Prepare Electronic Payments. The Prepare Electronic Payments window appears listing all electronic payments waiting to be processed.
If you're not signed into AccountRight, you can also go to payments.myob.com to authorise payments.
- Click Manage Payments.
- Log in with your MYOB account details.
- Select the business you're authorising the payment for.
The payment portal appears, showing any payments waiting to be authorised. - Select the payment to be authorised. The details of the payments are displayed.
- Click Authorise. An alert will appear in the MYOB Secure app on your mobile phone
- In the MYOB Secure app, tap Allow to authorise the payment.
- In the payments portal, your payment appears with a status of Processing. Once it's been processed, its status will change to Processed.
To view a payment's status
- Go to the Banking command centre and click Prepare Electronic Payments. The Prepare Electronic Payments window appears.
- Click Manage Payments.
- Log in with your MYOB account details.
- Select the business you are authorising the payment for. The payment portal appears.
Click the Batch Payments tab. A list of your electronic payments appear and their status.
Status Description Needs authorisation The payment is yet to be authorised. Processing The payment has been authorised and is being processed by the bank. Processed The payment has been cleared by your bank and sent to your payees. Errors The payments portal has encountered an error. Click payment to view the error message for information on what caused the error.
If you can't fix the issue in the payment that caused the error, you'll need to contact our support team for help, by either:
- calling us on 1300 783 674 between 9am and 5pm (AEST) Monday to Friday, or
- sending an email to payments_support@myob.com
Direct electronic payments FAQs
Can I change an authoriser?
Your payments must be authorised by those entrusted to approve payment transactions. These individuals are called MYOB Payment authorisers and they can be added or removed at any time from your MYOB Payments portal (Banking > Prepare Electronic Payments > Manage Payments).
Nominated authorisers must complete identity verification before they can approve payments.
Can I have multiple authorisers for a payment?
Yes, you can have up to 2 authorisers.
Can I future date a payment?
No. Payments will be disbursed as follows:
| If the payment is authorised | At this time | Employee/supplier will receive the money (if they're with a major bank) | Employee/supplier will receive the money (if they're not with a major bank) |
|---|---|---|---|
| On a business day | Before 6:00pm | Next business day | Second business day after authorising the payment |
| On a business day | After 6:00pm | Second business day after authorising the payment | Third business day after authorising the payment |
| On a weekend | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
On a public holiday, special holiday, or bank holiday | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
When will my payments be disbursed?
| If the payment is authorised | At this time | Employee/supplier will receive the money (if they're with a major bank) | Employee/supplier will receive the money (if they're not with a major bank) |
|---|---|---|---|
| On a business day | Before 6:00pm | Next business day | Second business day after authorising the payment |
| On a business day | After 6:00pm | Second business day after authorising the payment | Third business day after authorising the payment |
| On a weekend | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
On a public holiday, special holiday, or bank holiday | Anytime | Second business day after authorising the payment | Third business day after authorising the payment |
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