Why do I need to update AccountRight?

https://help.myob.com/wiki/x/K5iyAQ

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To make sure our cloud servers deliver the best possible performance, we only keep the most recent versions on the cloud. This does mean that from time to time you must update your software to keep working smoothly.

If your file is online, even if it's checked out, you must be using the latest AccountRight version. As new versions are released, older versions will no longer work online.

How do I know if I need to update?

If any of these apply, you need to update:

You can see the Update now button when you open AccountRight
MYOB have advised you to update (for example, via email or in-product message)
You try to open AccountRight and receive this message
You're not using the latest version (2018.1). To see which AccountRight version you're currently using, go to the Help menu and choose About MYOB AccountRight. Learn about the latest version.

How to update AccountRight

The easiest way to update AccountRight is from within your software. When you open your company file, AccountRight will check for any updates you're entitled to. If an update is available, you will be prompted to download and install it.

Click Update now and follow the onscreen instructions to install the update.

How to update if you can't via the 'Update now' button

If you have a current AccountRight subscription you can download the latest version:

Installer	Download this if you
AccountRight PC Edition	Need a simple installation
AccountRight Server Edition	Store company files on a server
All available updates are also accessible through my.MYOB.

Want more information on which AccountRight installation to choose?

To install the downloaded update

Double-click the downloaded file. In the installer window that appears, follow the on-screen instructions.
After the installation is complete, open AccountRight 2018, and when the Welcome window appears, click Upgrade a company file.
Follow the on-screen instructions to upgrade your file. Now you're up to date.

Updating AccountRight on multiple computers

If you work on a company file on more than one computer (e.g. at home and at the office), you should install the AccountRight update on each computer before upgrading your company file.

If you're using AccountRight on a network, learn how to update your networked computers.

Have a question about updating? Ask the experts on the MYOB community forum.

AccountRight updates FAQs

Why isn't an AccountRight update installing when I click "Update Now"?

If an AccountRight update doesn't download and install when you click "Update Now", it usually means the antivirus or firewall program on your computer is preventing the update from downloading. Try temporarily disabling these programs then try the update again. Most programs like this can be temporarily disabled by right-clicking the program icon (near the clock in your Windows taskbar) and choosing the Disable option. See your antivirus or firewall program help for instructions.

After AccountRight has installed, turn these programs on again.

After installing, why is the AccountRight icon opening my previous AccountRight version?

If you still have a previous AccountRight version on your computer, make sure you're using the correct shortcut icon to open the latest version.The desktop icon is labelled according to the version it will open. If you’re accessing the icon from the start menu hover over it to see the version.

Desktop	Start Menu

Why am I being asked to Modify or Uninstall?

If you're asked to Modify or Uninstall this means you have already installed the latest version of the software. Click Close on this message and access the software from your desktop or start menu.

Modify setup window

I just updated - why am I being asked to update again?

Make sure you're opening the new version of AccountRight that you've just installed. Look for the new AccountRight icon on your desktop and in the Windows Start menu.

How do I know if I'm using the PC or Server Edition of AccountRight?