You are viewing an old version of this page. View the current version.
How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
Are you able to upgrade?
If you use the following Classic AccountRight features, you might not be able to upgrade from AccountRight Classic (v19 or earlier) just yet because these features aren't available in the new AccountRight:
multi-currency (we're working on this now - learn more about the multi-currency beta program)
negative inventory or multi-location stock tracking
add-ons that require ODBC. Are your add-ons compatible? Check here, or contact the add-on provider to check if the add-on can work with the new AccountRight.
MYOB is working on building out features like multi-currency in the new AccountRight. We'll let you know when they're available so you can move.
Can't upgrade and need to be compliant for Single Touch Payroll (STP)? Don't worry, we've got your back. We've worked with the ATO and you've been granted a deferral from STP reporting until 31/5/2019.
If you can upgrade here's some things to check first
|Check if||More information|
|your computer can run the new AccountRight|
Check the full system requirements.
|the file you want to upgrade is located in a C:\Program Files subfolder||You’ll need to log on to your computer as an administrator before you can upgrade it. For tips on how to find the file you want to upgrade, see How to find your file.|
|you have customised reports||You'll need to recreate them in the new software version. The good news is we've made customising reports easier. See Customising reports.|
|you can find the file you want to upgrade.||See Find the file you want to upgrade for tips.|
Do I have to work online?
Putting your file online guarantees you get the most value from your subscription—many of AccountRight's time-saving features only work if your file's online.
If you upgrade online, you still get to choose how you want to work day to day:
- work online, so you easily can collaborate with others, such as your colleagues, your bookkeeper or your accountant—all while maintaining control over who sees what information and when. Working online also means that you're no longer tied to the office—you can work from home, at a café, or on the train. Catch up on your books at a time and place that suits you.
- work offline (check out your file). You might do this if won't have access to the internet for a while. Or, you might simply prefer to work offline and go back online only when you want your accountant to access your file. AccountRight gives you that flexibility. Note that when you check out a file the online company file will become read-only: other users can view it but they can’t make changes until you check it in.
But if you really can't or don't want to work online at all, you can upgrade your file without putting it online.
- don't want online access
- or don't have an internet connection
- or don't have a subscription for an online file
- or operate on a network
If your file won't be stored online
If your file is 100MB or more in size, there are a couple of things you should do in your Classic AccountRight software first . This can help the upgrade complete faster and smoother.
If you've linked pictures to cards or item records, note that pictures over 200KB in size won't be imported into your upgraded file.
Make sure your card and item pictures are saved in a subfolder called Graphics , in the same location as the file you're upgrading. For example, if the file you're upgrading is located at
C:\Plus19, make sure the pictures are in
Other things to note
To comply with PCI Data Security Standards , you'll only be able to view the last four digits of any credit card numbers in your upgraded file, and card expiry dates won't be retained .
After upgrading your company file, you can't "downgrade" the file to use it back in AccountRight v19. Pre-upgraded company files remain accessible by AccountRight v19.
Upgrade entitlements and costs
What does it cost to upgrade? If you have an AccountRight subscription, nothing! You're entitled to upgrade to the latest version for no extra cost.If you don't have a subscription, visit the MYOB website (Australia | New Zealand).
How many company files can be put online? An AccountRight subscription enables AccountRight Basics, Standard and Plus users to put 1 file online. AccountRight Premier subscribers can move two files online. To buy additional company files or add online services to another company file, please call MYOB on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).
You can also upgrade additional files without putting them online–but you won't have access to online services for those files.
Can I upgrade to a different level product? Yes, you can but you can only upgrade files to a higher product level (for example, from AccountRight Basics to AccountRight Plus, or AccountRight Standard to AccountRight Premier). This does involve additional cost—please call MYOB on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand) for more information.
However, you can explore different product levels for free—see Change which AccountRight product you use.